Fax via ADSL

January 2, 2008

Q:
I have a modem zyxel adsl ligature to my telephone line and to a router and two PC tied to the router. Is it possible to use ActiveFax from this configuration?

A:
Using ActiveFax with just a DSL modem is not possible. What you need in any case is a fax modem or fax board connected to a phone line to send faxes. For technical reasons, DSL modems cannot be used to send/receive faxes.


Cornelia Wegmueller, ACTIVEFAX Customer Support
INTERTRADE ENTERPRISES LTD :: Blegistr.25 :: CH-6340 Baar/Switzerland
Phone: +41 44 5866974 :: Skype: ejs001 :: Fax: +41 44 2742350
mailto:support@activefax-distribution.com
http://www.activefax-distribution.com
http://www.creacity.ch

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ActiveFax: recommended modems & boards

December 1, 2007

ActiveFax can be used with the following types of modems, ISDN boards and fax boards:

Fax modems that support fax class 1, 2 or 2.0
ISDN boards that support the T.30 (Fax Group 3) protocol
Diva Server boards from Eicon
Fax boards from Brooktrout
Fax boards from Intel/Dialogic (Cpi series)
VoIP/FoIP (Voice over IP/Fax over IP)
Avoid low-cost modems
In general, we recommend to avoid using low-cost modems for faxing, since such modems are usually only tested for data and Internet connections and do not work very reliable in fax mode. Since a modem has do establish connections to hundrets of different fax machines, using low-cost modems often causes problems when connections to certain types of fax machines cannot be done.

We recommend the following modems, ISDN boards and fax boards to be used with ActiveFax:
Analog Modems
Aztech 56k Turbo 2
Diamond Supra Express 56e Pro
Elsa Microlink 56k
Elsa Microlink 56k Office
Elsa Microlink 56k Pro
Multitech MT5600ZDX
Multitech MT5634ZBA
Multitech MultiModem II
US-Robotics 56k (only fax class 1)
US-Robotics Sportster (only fax class 1)
Zyxel Elite 2864
Zyxel Omni 56k
Zyxel U-1496
Zyxel U-336
Zyxel U-90
Analog Multi-Modem Boards
Eicon Diva Server Analog-4P/8P
Equinox Multimodem Adapters
Comtrol RocketModem
Multitech Multimodem ISI
ISDN Modems and ISDN Boards
AVM B1 V4.0 (1 x S0)
AVM C2 (2 x S0)
AVM C4 (4 x S0)
AVM Fritz!Card (1 x S0)
Digi Datafire Micro V (1 x S0)
Digi Datafire QuadMicro (4 x S0)
Eicon Diva Pro 2.0 (1 x S0)
Eicon Diva Server BRI 2M (1 x S0)
Eicon Diva Server 4BRI 8M (4 x S0)
Eicon Diva Server PRI 30M (1 x PRI)
HST Saphir III (1 x S0)
HST Saphir III ML (4 x S0)
HST Saphir V (1 x PRI)
Intelligent Fax Boards
Brooktrout TR114 Series
Brooktrout TR1034 Series
Brooktrout Trufax Series
Brooktrout Trufax-BRI Series
VoIP/FoIP (Voice over IP/Fax over IP)
Eicon Diva Server SoftIP Software


Cornelia Wegmueller, ACTIVEFAX Customer Support
INTERTRADE ENTERPRISES LTD :: Blegistr.25 :: CH-6340 Baar/Switzerland
Phone: +41 44 5866974
Fax: +41 44 2742350
mailto:support@activefax-distribution.com
http://www.activefax-distribution.com


Problems with Zyxel Modems

December 1, 2007

Q:
i’m experiencing some problems with zyxel modems.
I’m in Italy and I’m using actfax 4.05.
The last problem it is driving me crazy.. 2 Zyx U-336S won’t answer to incoming fax, from modem protocol i read Ring, but also setting to answ to 1 ring have no effect.. any idea ?

Zyx U1496plus answer to incoming calls, but has many problem with CID, so i want to try the 336S, but with hyperterminal they seems to have the same problems.
Anyone was capable to make CID working with them ?

i use U.S. Robotics 56K Message on other line, and, while it normally works and recod CID (CND) sometimes remains locked and there is no way, than powering off, to make it work again, act try to reset it, but no success, so i have to go in my server room and switch off…

Zyx hasn’t this problem…

A:
You can view the modem protocol when you click on the modem icon on the fax server (i.e. Modem on COM01) and change to the Modem Protocol tab there. To receive faxes, you just need to take care that the options ‘Enable Incoming Calls (Receive)’ and ‘Answer incoming calls after x rings’ are enabled in the menu Communication / Modem / Modify on the fax server. Normally, when the modem sends a RING signal, the fax server should answer the call, so I want to check what the modem sends when there is an incoming call reported by the modem.


Cornelia Wegmueller, ACTIVEFAX Customer Support
INTERTRADE ENTERPRISES LTD :: Blegistr.25 :: CH-6340 Baar/Switzerland
Phone: +41 44 5866974
Fax: +41 44 2742350
mailto:support@activefax-distribution.com
http://www.activefax-distribution.com