I am having a problem wherein certain faxes are coming in extremely blurry, and some that are cut-off. I had a regular fax machine that I was getting the faxes from, from the same customers, so I do not believe it is a problem on their end, especially since it is happening to several, and irregularly. Is there something that can be done about this?
This sounds like a problem with the phone line (i.e. line noise) or the modems signal processor. I recommend using the modem settings as follows:
* Menu Communication / Modem / Modify
o Modem Type: Generic Class 1 Modem
o Modem Class: 1
* Menu Communication / Modem / Modify / Port Settings
o Baud Rate (bps): 57.600
o Data Bits: 8
o Parity: None
o Stop Bits: 1
o Flow Control: Hardware
* Menu Communication / Modem / Modify / Extended
o MR-Compression (Modified Read): enabled
o Error Correction Mode (ECM): enabled
o Transfer Rates faster than 9.600 bps: enabled
You also need to take care that the options ‘Enable incoming calls (Receive)’ and ‘Answer incoming calls after x rings’ are enabled in the menu Communication / Modem / Modify. If the calls are still not answered, you should also enable the option ‘Answer calls for all MSN’ in the menu Communication / Modem / Modify / Port Settings. This option should however only be enabled, when there are no other devices connected to the same ISDN line.
If it does not work with these settings, I would recommend to make sure that the phone line is ok or trying a modem of a different brand. Limiting the baud rate to 9,600 bps in the menu Communication / Modem
/ Modify / Extended could also help.
When using these settings, error correction mode is used, which helps to detect corrupted fax transmissions. If this does not help, can you please export such a fax and send me that file by email, so I can have
a closer look on it.
Yvonne Thommen, Customer Service
ActiveFax Communication Group
a division of Horizon Solutions Inc
Horizon Solutions Inc
M9W 4K8 Canada