Call repetitions

October 28, 2009

Q:
i want to modify the quantity of call repetitions because, i am limited to 3 deliveries. But, when i go to outils options tentative d’appel (call repetition), the other repetitions after 3 are not activated. can you help me please ?

A:
When you enter a delay of 0 hours and 0 minutes for an attempt, the fax server is not doing any further attempts, so for example when you just want to do 3 retries, enter a delay of 0 hours and 0 minutes for
the third attempt. After the 3rd unsuccessful retry, the status of the fax changes to Undeliverable then.


Yvonne Thommen, Customer Service
ActiveFax Communication Group
a division of Horizon Solutions Inc

Horizon Solutions Inc
Toronto, Canada
mailto:support@activefax-distribution.com

Advertisements

Microsoft Dynamics GP 9.0

October 28, 2009

Q:
We would like to automatically fax customer account statements, invoices, order acknowledgements (plus standard terms) and PO’s (plus standard terms) for our Microsoft Dynamics GP 9.0 system. Does ActiveFax integrate with GP?

A:
In general, you can use ActiveFax with any application you can print from. Just print the documents to be faxed to the ActiveFax printer in that case. If you want to do this fully automatically, you also need to add codes (data fields) with the recipients fax number directly to the document. You can find an example for that in the Word document at Program Files\ActiveFax\Server\Sample.doc.


Yvonne Thommen, Customer Service
ActiveFax Communication Group
a division of Horizon Solutions Inc

Horizon Solutions Inc
Toronto, Canada
mailto:support@activefax-distribution.com


Virtual printer driver

October 28, 2009

Q:
When creating a new fax document from within the activefax client everything is working fine but when trying to use the virtual printer driver the sending mask pops up but you can’t enter anything in it. The mouse cursor is stuck with the hourglass when it’s over the mask. If you kill the task (and that’s the only thing that you can do from there) it also crashes the print queue service of windows.

A:
I recommend to enable the option for terminal server extension in the menu File / Automatic Startup / Terminal Server on the fax client, since the fax dialog window is not displayed directly by the
printer driver in that case. Take care to once log off from Windows when you change that option.


Yvonne Thommen, Customer Service
ActiveFax Communication Group
a division of Horizon Solutions Inc

Horizon Solutions Inc
Toronto, Canada
mailto:support@activefax-distribution.com


Send faxes through Outlook

October 27, 2009

Q:
We have a license for ActiveFax and we want to know how to configure Outlook to send faxes using the ActiveFax server.

A:
Sending faxes directly through Outlook is not possible. You always need to print the documents to be faxed to the ActiveFax printer in that case. Access to the Outlook address books is however still available.


Yvonne Thommen, Customer Service
ActiveFax Communication Group
a division of Horizon Solutions Inc

Horizon Solutions Inc
Toronto, Canada
mailto:support@activefax-distribution.com


Faxes come in blurry

October 23, 2009

Q:
I am having a problem wherein certain faxes are coming in extremely blurry, and some that are cut-off. I had a regular fax machine that I was getting the faxes from, from the same customers, so I do not believe it is a problem on their end, especially since it is happening to several, and irregularly. Is there something that can be done about this?

A:
This sounds like a problem with the phone line (i.e. line noise) or the modems signal processor. I recommend using the modem settings as follows:

* Menu Communication / Modem / Modify
o Modem Type: Generic Class 1 Modem
o Modem Class: 1
* Menu Communication / Modem / Modify / Port Settings
o Baud Rate (bps): 57.600
o Data Bits: 8
o Parity: None
o Stop Bits: 1
o Flow Control: Hardware
* Menu Communication / Modem / Modify / Extended
o MR-Compression (Modified Read): enabled
o Error Correction Mode (ECM): enabled
o Transfer Rates faster than 9.600 bps: enabled

You also need to take care that the options ‘Enable incoming calls (Receive)’ and ‘Answer incoming calls after x rings’ are enabled in the menu Communication / Modem / Modify. If the calls are still not answered, you should also enable the option ‘Answer calls for all MSN’ in the menu Communication / Modem / Modify / Port Settings. This option should however only be enabled, when there are no other devices connected to the same ISDN line.

If it does not work with these settings, I would recommend to make sure that the phone line is ok or trying a modem of a different brand. Limiting the baud rate to 9,600 bps in the menu Communication / Modem
/ Modify / Extended could also help.

When using these settings, error correction mode is used, which helps to detect corrupted fax transmissions. If this does not help, can you please export such a fax and send me that file by email, so I can have
a closer look on it.


Yvonne Thommen, Customer Service
ActiveFax Communication Group
a division of Horizon Solutions Inc

Horizon Solutions Inc
Toronto, Ontario
M9W 4K8 Canada
mailto:support@activefax-distribution.com
mailto:support@activefax-distribution.com


pdf to the fax server

October 12, 2009

Q:
I’m trying to feed a pdf through the Active Fax Printer to the Fax Server. The Fax Server has Ghostscript installed. Within the PDF I have the @F211 0123456@ as Text. The PDF is generated through TCPDF
similar to FPDF. Unfortunately the ActFax Server does not recognize the data field. I know that using the data field in the Filename is possible but that solution is not preferred.

A:
When using data fields directly in a PDF file, it would be important that the PDF file does not use compression, because otherwise the data fields are no longer visible to the fax server. If there is an option in TCPDF to generate ASCII PDF files, you need to enable that option to generate such PDFs.


Yvonne Thommen, Customer & Partner Support
ActiveFax Communication Group
a division of INTERTRADE ENTERPRISES

INTERTRADE ENTERPRISES LTD
Blegistr.25 CH-6340 Baar
Phone: +41 44 5866974 :: Fax: +41 44 2742350
mailto:support@activefax-distribution.com

INTERTRADE GROUP WebSites:
http://www.ActiveFax-Distribution.com
http://www.CreaCity-Group.com
http://www.Intertrade.cc


Forwarding to EMail does not work

October 12, 2009

Q:
Incoming and outgoing faxes work fine, but when we select an incoming or outgoing fax to forward it, the fax does not get sent.

A:
Have you already configured the address of your mail server in the menu Communication / E-Mail on the fax server? If authentication is required for your mail server, take care to also configure this. I would also recommend to try to send a normal message by email instead of fax, to see if such an email goes through or if you get an error in the menu Extras / Transmission Protocol.


Yvonne Thommen, Customer Service
ActiveFax Communication Group
a division of Horizon Solutions Inc

Horizon Solutions Inc
Toronto, Canada
mailto:support@activefax-distribution.com