Users of a Group

September 28, 2009

Q:
Is a way to set up ActiveFax, so when a user, who is member of a group named as “NN”, receives a Fax, another user of the same group can check if the fax has been read by the other user?. We have now installed the 4.14 Version on the Server side and 4.10 on the Client side.

A:
By default, when a user reads a fax, the status is set to read for all users. It would also be possible to individually store the read/unread status for each user. This can be activated with the menu Extras /
Options / General / Extended Options / General on the fax server. What you do not see is which users already read a fax and which did not.


Cornelia Wegmueller, Customer & Partner Support
ActiveFax Communication Group
a division of INTERTRADE ENTERPRISES

Switzerland / Europe:
INTERTRADE ENTERPRISES LTD
Blegistr.25 CH-6340 Baar
Phone: +41 44 5866974 :: Fax: +41 44 2742350
mailto:support@activefax-distribution.com

USA:
INTERTRADE ENTERPRISES LLC
5647 110th Avenue North
Royal Palm Beach, Florida 33411 USA
Phone: +1 (561) 459-3606

INTERTRADE GROUP WebSites:
http://www.ActiveFax-Distribution.com
http://www.CreaCity-Group.com
http://www.Intertrade.cc

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Default EMail

September 13, 2009

Q:
Is there a way I can change the return email address on ACTIVFAX to a “default” email address that is always used regardless of who sends the document?

For example, currently it is set-up with a return address of whoever creates the invoices in the a.m. – I would like the return address to be the person who is sending the document.

If you look below at the highlighted one – The user is AMILL (me) but the email goes out as FGOODYEAR who is the person who created the document way back when.

A:
It is not possible to set a default return email address, but it would be possible to specify a different return email address for each message with the data field @F607 email@domain.com@. That way, the reply-to and the senders email address can be different.


Cornelia Wegmueller, Customer & Partner Support
ActiveFax Communication Group
a division of INTERTRADE ENTERPRISES

Switzerland / Europe:
INTERTRADE ENTERPRISES LTD
Blegistr.25 CH-6340 Baar
Phone: +41 44 5866974 :: Fax: +41 44 2742350
mailto:support@activefax-distribution.com

USA:
INTERTRADE ENTERPRISES LLC
5647 110th Avenue North
Royal Palm Beach, Florida 33411 USA
Phone: +1 (561) 459-3606

INTERTRADE GROUP WebSites:
http://www.ActiveFax-Distribution.com
http://www.CreaCity-Group.com
http://www.Intertrade.cc


Robotics Modem

September 4, 2009

Q:
Hi, I’ve installed activefax to one on my customers; he has a us robotics Professional Message Modem wich has the features to receive fax-messages when the pc is powered off; the modem works fine when the pc and activefax are running; when the pc is powered off, the modem correctly receive and store the fax-messages in itself, but then when i switch on the pc with activefax server i’m not able to deploy the fax messages from the modem storage to activefax; is there a way to fix it?

A:
I’m sorry, but receiving faxes with the fax server PC turned off is not supported by ActiveFax, so you always need to have the fax server PC running to receive faxes with ActiveFax.


Cornelia Wegmueller, Customer & Partner Support
ActiveFax Communication Group
a division of INTERTRADE ENTERPRISES

Switzerland / Europe:
INTERTRADE ENTERPRISES LTD
Blegistr.25 CH-6340 Baar
Phone: +41 44 5866974 :: Fax: +41 44 2742350
mailto:support@activefax-distribution.com

USA:
INTERTRADE ENTERPRISES LLC
5647 110th Avenue North
Royal Palm Beach, Florida 33411 USA
Phone: +1 (561) 459-3606

INTERTRADE GROUP WebSites:
http://www.ActiveFax-Distribution.com
http://www.CreaCity-Group.com
http://www.Intertrade.cc


Blacklisted Fax Numbers

September 4, 2009

Q:
Does there exist a possibility to make a list of ‘blacklisted’ fax numbers ? A list to where the faxserver never will send faxes, even if a client asks it.

A:
It would be possible to automatically block faxes to certain fax numbers with the menu Communication / Modem / Dialing Properties / Options / Dialing Rules when you add a dialing rule for each number that should be blocked and the option “Sending clearance is required for this number” is enabled. Faxes to such numbers are automatically locked in the faxlist then. The users should also have the permission “Grant sending clearance to other users” revoked in the menu Extras / User Administrator / Modify.


Cornelia Wegmueller, Customer & Partner Support
ActiveFax Communication Group
a division of INTERTRADE ENTERPRISES

Switzerland / Europe:
INTERTRADE ENTERPRISES LTD
Blegistr.25 CH-6340 Baar
Phone: +41 44 5866974 :: Fax: +41 44 2742350
mailto:support@activefax-distribution.com

USA:
INTERTRADE ENTERPRISES LLC
5647 110th Avenue North
Royal Palm Beach, Florida 33411 USA
Phone: +1 (561) 459-3606

INTERTRADE GROUP WebSites:
http://www.ActiveFax-Distribution.com
http://www.CreaCity-Group.com
http://www.Intertrade.cc