ActiveFax Version 4.16 (Build 0217) is available

The new Version 4.16 (Build 0217) can be downloaded for free (if you are owner of an ActiveFax license).

This version offers enhanced support for the Venali Web Fax Service and several other improvements and bug fixes. A complete list with all modifications can be found in the file readme.txt.

If you need to upgrade to more users, please click here

—
Cornelia Wegmueller, Customer & Partner Support
ActiveFax Communication Group
a division of INTERTRADE ENTERPRISES

Switzerland / Europe:
INTERTRADE ENTERPRISES LTD
Blegistr.25 CH-6340 Baar

USA:
INTERTRADE ENTERPRISES LLC
5647 110th Avenue North
Royal Palm Beach, Florida 33411 USA

Phone: +41 44 5866974 :: Fax: +41 44 2742350
mailto:support@activefax-distribution.com

Corporate WebSites:
http://www.ActiveFax-Distribution.com
http://www.CreaCity-group.com
http://www.InstantWeb48.com
http://www.Intertrade.cc.

Error code 317

Q:
“general error 317” and description : “unknown eror 317” what is this? it gives the error when i connect my second same brand, same model (same with the working one) modem

A:
Error code 317 is a typical error with some modem types that have problems simultaneously running multiple modems at the same time. You can try to update the drivers for the modem or install the boards in a different PCI slot. If a driver update does not help, I’m afraid the only way to solve this is choosing different modems, since this error is caused by the modems driver and not under the control of ActiveFax. Using a multimodem board (i.e. from Eicon/Dialogic, Multitech or Mainpine) would be a good solution in that case.

—
Cornelia Wegmueller, Customer & Partner Support
ActiveFax Communication Group
a division of
INTERTRADE ENTERPRISES LTD :: Blegistr.25 :: CH-6340 Baar/Switzerland
Phone: +41 44 5866974 :: Fax: +41 44 2742350
mailto:support@activefax-distribution.com

Corporate WebSites:
http://www.activefax-distribution.com
http://www.creacity-group.com
http://www.intertrade.cc

Incoming faxes to store in a DMS

Q:
My question is about the incoming faxes. Is there a way (or event)  that I can use to store incoming faxes automatically  in a directory based on incoming parameters ? I saw that forwarding to a  printer could be possible. Could it also be forwarding to a file  (without user interaction) and then collect fax properties from the  database (though API or ODBC ?)

A:
It would be possible to automatically export received files. This can be configured with the menu Extras / Options / Archive. The fax parameters can also be automatically exported to a database table through ODBC (see menu Communication / ODBC Database on the fax server).

—
Cornelia Wegmueller, Customer & Partner Support
ActiveFax Communication Group
a division of
INTERTRADE ENTERPRISES LTD :: Blegistr.25 :: CH-6340 Baar/Switzerland
Phone: +41 44 5866974 :: Fax: +41 44 2742350
mailto:support@activefax-distribution.com

Corporate WebSites:
http://www.activefax-distribution.com
http://www.creacity-group.com
http://www.intertrade.cc

ActiveFax Ports

Q:
I need to know the port i can use for my lynxsys wireless router. To be able to forward to my local IP.

A:
ActiveFax uses the ports 25017, 25018 and 25019 for the communication between the server and the clients with TCP and UDP protocol.

—
Cornelia Wegmueller, Customer & Partner Support
ActiveFax Communication Group
a division of
INTERTRADE ENTERPRISES LTD :: Blegistr.25 :: CH-6340 Baar/Switzerland
Phone: +41 44 5866974  ::  Fax: +41 44 2742350
mailto:support@activefax-distribution.com

Corporate WebSites:
http://www.activefax-distribution.com
http://www.creacity-group.com
http://www.intertrade.cc

Integration of e-mail fields

Q:
The desired subject of our emails are programmed fields within the body text of the email, which is then transmitted as an attachment.  We are looking to change both/either the subject of the email sent which includes the body in an attachment, and/or the attachment name.  We are looking to have these names be picked up from within our software as the Client Name or Patient Name.

As it stands now, I am able to change a fax subject line, because the fax is not transmitted as an attachment, so it reads from within the “printed” document, for the Data Field @F307.  We have “Fax” and
“Email” set up as Printer Destinations within our software, with a client specified, thusly checking the Client Master file for the client’s fax or email address, before transmitting.  But I am completely lost as to how to manipulate subjects or attachment names within an email, because the document is automatically printed to PDF, rather than printed to “Active Fax”.  I hope this makes sense to you.

Can this be done without additional programming on our part?  Please do not hesitate to contact me if you require any additional information.

A:
It would be possible to individually set the subject, the attachment name and the body text with data fields. Here is an overview about these data fields:

Set the subject of the email:
@F307 subject@

Set the attachment name:
@F602 filename.pdf@

Set the body text of the email:
@F603 Text@
@F604 Text@

When you automatically process PDF files (i.e. through the file system import function), it would be possible to use these data fields either as part of the file name or as an alternative it would also be possible to
attach them as plain text at the end of the PDF file.

—
Cornelia Wegmueller, Customer & Partner Support
ActiveFax Communication Group
a division of
INTERTRADE ENTERPRISES LTD :: Blegistr.25 :: CH-6340 Baar/Switzerland
Phone: +41 44 5866974  ::  Fax: +41 44 2742350
mailto:support@activefax-distribution.com

Corporate WebSites:
http://www.activefax-distribution.com
http://www.creacity-group.com
http://www.intertrade.cc

EMail subject and attachment names

Q:
We use your Active Fax software with  several of our clients.  I am wondering,  how can I change the  subject-name and attachment-name of outbound emails sent from Active Fax?

A:
The attachment name can be changed either in the menu Communication / E-Mail / Options or with the data field @F602. The subject can be changed directly in the fax dialog window through the Subject field or with the data field @F307.

—
Cornelia Wegmueller, Customer & Partner Support
ActiveFax Communication Group
a division of
INTERTRADE ENTERPRISES LTD :: Blegistr.25 :: CH-6340 Baar/Switzerland
Phone: +41 44 5866974 :: Fax: +41 44 2742350
mailto:support@activefax-distribution.com

Corporate WebSites:
http://www.activefax-distribution.com
http://www.creacity-group.com
http://www.intertrade.cc

Automatic setup for clients

Q:
I have been using ActiveFax for a long time now, and it gives me great joy every day. But it is a bit of a job of keaping the clients up to date. Is it possible to create an MSI installation package of the ActiveFax Client?

A:
An MSI setup is currently not available, but it would be possible to run the setup with command line parameters to automatically install the fax client:

To automatically run the ActiveFax Setup unattended it would be possible to start the setup  program with command line parameters. A list of all available command line parameters can be displayed with the command actfax_setup_en.exe -help. For example to automatically install the fax client without automatic startup, use the following command:

* actfax_setup_en.exe -Auto -Client -NoStartup

To automatically install the fax server, use a command like the following:

* actfax_setup_en.exe -Auto -Server -Key 00000-00000

If you are using an ActiveFax version older than version 4.10, you first have to open the setup file actfax_setup_en.exe with Winzip and extract the setup files to a new directory (the file actfax_setup_en.exe can be treated like a normal ZIP file). To run the setup with command line parameters, start setup.exe from the extracted directory instead of actfax_setup_en.exe then.

—
Cornelia Wegmueller, Customer & Partner Support
ActiveFax Communication Group
a division of
INTERTRADE ENTERPRISES LTD :: Blegistr.25 :: CH-6340 Baar/Switzerland
Phone: +41 44 5866974  ::  Fax: +41 44 2742350
mailto:support@activefax-distribution.com

Corporate WebSites:
http://www.activefax-distribution.com
http://www.creacity-group.com
http://www.intertrade.cc

ActiveFax Archives stopped

Q:
I need to check our ActiveFax archives. Need to find out if  someone deleted the files. The default is still set to 14 days and it worked fine for several months.

A:
If you know the date and time of the fax, you should be able to find the fax image file in the directory Program Files\ActiveFax\Server\Faxlist\yyyymmdd if the images have not been deleted. When starting the fax server with the option -Restore it would be possible to recreate the faxlist entries. To do so, stop the fax server and run ‘Program Files\ActiveFax\Server\ActFax.exe -Restore’ (your path can be different). Choose ‘Restore Faxlist from File’ or ‘Restore Faxlist from Directory’ from the File menu and select the fax or day you need to restore.

—
Cornelia Wegmueller, Customer & Partner Support
ActiveFax Communication Group
a division of
INTERTRADE ENTERPRISES LTD :: Blegistr.25 :: CH-6340 Baar/Switzerland
Phone: +41 44 5866974  ::  Fax: +41 44 2742350
mailto:support@activefax-distribution.com

Corporate WebSites:
http://www.activefax-distribution.com
http://www.creacity-group.com
http://www.intertrade.cc

ActiveFax Error 1450

Q:
I am getting an error
Error Class: General Error Error Number: General Error 1450
Error Description: An error has occured while writing to this drive C:\ (C:\Program Files\Activefax\Server\Config\Counter.new).  To avoid loss of data you should quickly find out the reason for that error. Suggested Solution: Check whether there is enough disk space available on that drive, respectively you have write access to that drive. Now the directory exists but no file called Counter.new there is a dat file called counter but I am not sure that that is relevant.  There is also buckets of space on the machine.  Any thoughts?

A:
Error 1450 means “no system resources”, so I would recommend to make sure that enough disk space is available on the harddisk. If there is enough disk space available, it should help to one reboot the server PC.

—
Cornelia Wegmueller, Customer & Partner Support
ActiveFax Communication Group
a division of
INTERTRADE ENTERPRISES LTD :: Blegistr.25 :: CH-6340 Baar/Switzerland
Phone: +41 44 5866974  ::  Fax: +41 44 2742350
mailto:support@activefax-distribution.com

Corporate WebSites:
http://www.activefax-distribution.com
http://www.creacity-group.com
http://www.intertrade.cc

area code

Q:
We have had ActiveFax for a few years.  It has now been  brought to my attention that we can not fax to area code 830.  Some  of these numbers in this area code are metro and some are long  distance.  We can receive from this area code with out any problems.  We have put a 1 before the area code when it is long distance and  it still will not fax out.  Please let me know what needs to be done  to fix this.

A:
Problem Description
Configure ActiveFax to use the same area code for local calls as well as for long distance calls.

Solution
Especially in the USA and Canada it is often required that numbers of a certain area code need to be dialed as local calls and also as long distance calls. Since ActiveFax strips the local area code for all numbers of the local area, a special configuration is required in that case. In the following sections you can find examples for such configurations.

Example 1:
Use the same area code for local calls as well as for long distance calls
Your local area code 311 is used for local calls as well as for long distance calls. All numbers that start with ‘311-1’, ‘311-2’ and ‘311-38’ should be dialed as long distance calls. All other numbers should be dialed as a normal local call:
Go to the menu Communication / Modem and enter the area code 311 in the field Area Code
Go to the menu Communication / Modem / Dialing Properties and enter the area code 311 in the field Additional Area Codes (ActiveFax dials the area code also for local calls in that case then)
Go to the menu Communication / Modem / Dialing Properties / Options / Dialing Rules and add the following dialing rules:
311-1??-???? should be dialed as 1-311-1??-????
311-2??-???? should be dialed as 1-311-2??-????
311-38?-???? should be dialed as 1-311-38?-????

Example 2: Use more than one local area code
The area codes 311, 312 and 318 all belong to your local area. ActFax should dial the full (10-digit) number for all numbers of these area codes (the area code is not stripped in that case):
Go to the menu Communication / Modem and enter the area code 311 in the field Area Code
Go to the menu Communication / Modem / Dialing Properties and enter the area code 311 in the field Additional Area Codes

—
Cornelia Wegmueller, Customer & Partner Support
ActiveFax Communication Group
a division of
INTERTRADE ENTERPRISES LTD :: Blegistr.25 :: CH-6340 Baar/Switzerland
Phone: +41 44 5866974  ::  Fax: +41 44 2742350
mailto:support@activefax-distribution.com

ActiveFax Support Deutsch: http://activefaxdeutsch.wordpress.com/about/
ActiveFax Support English: https://activefax.wordpress.com/about/

Corporate WebSites:
http://www.activefax-distribution.com
http://www.creacity-group.com
http://www.intertrade.cc