Text problems

June 20, 2008

Q:
We have Activefax 4.05 set up to send faxes from our database.  In our testing we have noticed that when we send a fax from our database the output fax received contains text that is overlayed.  For example, the text on line 6 is overlapped by the text on line 7.  This is completely random and occurs once or twice on every page.

A:
Please change the resolution of the ActiveFax printer from 200 dpi to 300 or 600 dpi

Cornelia Wegmueller, Customer & Partner Support
ActiveFax Communication Group
a division of
INTERTRADE ENTERPRISES LTD :: Blegistr.25 :: CH-6340 Baar/Switzerland
Phone: +41 44 5866974 :: Fax: +41 44 2742350
mailto:support@activefax-distribution.com

http://www.activefax-distribution.com
http://www.creacity-group.com
http://www.intertrade.cc

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ActiveFax Cover Page Design Tool

June 16, 2008

Q:
I have been trying to figure out how to design a cover page and I have been unsuccessful. I am signed in as an administrator, I am working at the fax server , open up the cover page designer, I am selecting one of the design tools, but I am unable to make any changes … selecting the design tools does nothing.
I must be missing something, but I can’t figure it out. Can you assist?

A:
After you selected the design tool (i.e. to add a bitmap), you need to click at any position on the cover page, hold the mouse button pressed, move the mouse to set the frame size for the item to be added and then release the mouse button.


Cornelia Wegmueller, Customer & Partner Support
ActiveFax Communication Group
a division of
INTERTRADE ENTERPRISES LTD :: Blegistr.25 :: CH-6340 Baar/Switzerland
Phone: +41 44 5866974 :: Fax: +41 44 2742350
mailto:support@activefax-distribution.com

http://www.activefax-distribution.com
http://www.creacity-group.com
http://www.intertrade.cc


Fax without modem or board

June 13, 2008

Q:
Is it necessary to have a modem using ActiveFax, I have a customer that  only wants to use ActiveFax to send emails ?

A:
The new ActiveFax Version 4.14 supports the Web Fax Service Venali. When using the Venali Web Fax Service, no modems or fax boards and no fax lines are needed on the fax server. It’s also possible to send E-mails instead of faxes.

Product Download: http://www.activefax-distribution.com/e_download.html
Partner Registration: http://www.activefax-distribution.com/e_partnerwerden_check.php


Cornelia Wegmueller, Customer & Partner Support
ActiveFax Communication Group
a division of
INTERTRADE ENTERPRISES LTD :: Blegistr.25 :: CH-6340 Baar/Switzerland
Phone: +41 44 5866974   ::   Fax: +41 44 2742350
mailto:support@activefax-distribution.com

http://www.activefax-distribution.com
http://www.creacity-group.com
http://www.intertrade.cc


ActiveFax Licenses

June 11, 2008

Q:
Would like to know if the license will be for life or is it a yearly license that has to be renewed. In another word does the customer have to renew the license every year or they will just have it for life?

A:
ActiveFax only has life-time licenses (no recurring fees), all updates are free, upgrades (e.g. from 5 to 10 users are possible … the customer simply pays the difference between the two license prices + 10 %).


Cornelia Wegmueller, Customer & Partner Support
ActiveFax Communication Group
a division of
INTERTRADE ENTERPRISES LTD :: Blegistr.25 :: CH-6340 Baar/Switzerland
Phone: +41 44 5866974 :: Fax: +41 44 2742350
mailto:support@activefax-distribution.com

http://www.activefax-distribution.com
http://www.creacity-group.com
http://www.intertrade.cc

Become an ActiveFax Partner now: Partner Registration


Transmission Error on Page 1

June 10, 2008

Q:
We are receiving the following error message when we attempt to send a fax any >ideas what the issue is? ERROR: Transmission Error on Page 1 (Code 2 = Call >aborted, from +FK or AN) The following fax document could NOT be delivered.

A:
Which ActiveFax version are you using on that system? When using a version older than 4.05, I would recommend to update the fax server to the latest version (http://www.activefax-distribution.com/e_download.html – it’s free).

If you are already using a newer ActiveFax version, I would recommend to change the modem class to class 1 mode in the menu Communication / Modem / Modify.


Cornelia Wegmueller, Customer & Partner Support
ActiveFax Communication Group
a division of
INTERTRADE ENTERPRISES LTD :: Blegistr.25 :: CH-6340 Baar/Switzerland
Phone: +41 44 5866974 :: Fax: +41 44 2742350
mailto:support@activefax-distribution.com

http://www.activefax-distribution.com
http://www.creacity-group.com
http://www.intertrade.cc

Become an ActiveFax Partner now: Partner Registration


COM3 as default port for ActiveFax

June 8, 2008

Q:
In the properties of the fax/email, when it’s asking for modem, the default is always Next Available. How do I default this to COM3?

A:
If you are using the latest ActiveFax version 4.14, this would be possible when you write the data field text @F312 COM03@ to the Location or Comment field of the ActiveFax printer in the Windows Control Panel. Data fields written to the Location or Comment field are automatically used as default data fields by the ActiveFax printer. With the data field @F312 it is possible to set the default modem.


Cornelia Wegmueller, Customer & Partner Support
ActiveFax Communication Group
a division of
INTERTRADE ENTERPRISES LTD :: Blegistr.25 :: CH-6340 Baar/Switzerland
Phone: +41 44 5866974   ::   Fax: +41 44 2742350
mailto:support@activefax-distribution.com

http://www.activefax-distribution.com
http://www.creacity-group.com
http://www.intertrade.cc


USB Modem

June 2, 2008

Q:
We have bought a Diamond SupraMax USB modem to use with ActiveFax. How do we install a USB modem when there is not a option for USB there is just COM Ports? Are we just stuck with a RS-232 connection?

A:
When you install the drivers for the USB modem, there is also a COM port assigned to the modem (normally COM3 or COM4). This COM port can then be used to access the modem.


Cornelia Wegmueller, Customer & Partner Support
ActiveFax Communication Group
a division of
INTERTRADE ENTERPRISES LTD :: Blegistr.25 :: CH-6340 Baar/Switzerland
Phone: +41 44 5866974 :: Fax: +41 44 2742350
mailto:support@activefax-distribution.com

Corporate WebSites:
http://www.activefax-distribution.com
http://www.creacity-group.com
http://www.intertrade.cc

Become an ActiveFax Partner now: Partner Registration.