We’ve recently installed Active Fax and trying to understand some of
the error messages we’re seeing for unsuccessful transmissions.
Unfortunately, help files not working in Windows 2008 server environment.
This looks like a problem with the signal quality of the phone line or with
the signal processor of the modem.
* Menu Communication / Modem / Modify
o Modem Type: Generic Class 1 Modem
o Modem Class: 1
* Menu Communication / Modem / Modify / Port Settings
o Baud Rate (bps): 57.600
o Data Bits: 8
o Parity: None
o Stop Bits: 1
o Flow Control: Hardware
* Menu Communication / Modem / Modify / Extended
o MR-Compression (Modified Read): enabled
o Error Correction Mode (ECM): enabled
o Transfer Rates faster than 9.600 bps: enabled
You also need to take care that the options ‘Enable incoming calls
(Receive)’ and ‘Answer incoming calls after x rings’ are enabled in
the menu Communication / Modem / Modify. If the calls are still not
answered, you should also enable the option ‘Answer calls for all MSN’
in the menu Communication / Modem / Modify / Port Settings. This
option should however only be enabled, when there are no other devices connected to the same ISDN line.
If it does not work with these settings, I would recommend to make
sure that the phone line is ok or trying a modem of a different brand.
Limiting the baud rate to 9,600 bps in the menu Communication / Modem / Modify / Extended could also help.
When using these settings, error correction mode is used, which helps
to detect corrupted fax transmissions.
Yvonne Thommen, Customer Service
ActiveFax Communication Group
a division of Horizon Solutions Inc
Horizon Solutions Inc