Unsuccessful transmissions

December 15, 2009

Q:
We’ve recently installed Active Fax and trying to understand some of
the error messages we’re seeing for unsuccessful transmissions.
Unfortunately, help files not working in Windows 2008 server environment.

A:
This looks like a problem with the signal quality of the phone line or with
the signal processor of the modem.
* Menu Communication / Modem / Modify
o Modem Type: Generic Class 1 Modem
o Modem Class: 1
* Menu Communication / Modem / Modify / Port Settings
o Baud Rate (bps): 57.600
o Data Bits: 8
o Parity: None
o Stop Bits: 1
o Flow Control: Hardware
* Menu Communication / Modem / Modify / Extended
o MR-Compression (Modified Read): enabled
o Error Correction Mode (ECM): enabled
o Transfer Rates faster than 9.600 bps: enabled

You also need to take care that the options ‘Enable incoming calls
(Receive)’ and ‘Answer incoming calls after x rings’ are enabled in
the menu Communication / Modem / Modify. If the calls are still not
answered, you should also enable the option ‘Answer calls for all MSN’
in the menu Communication / Modem / Modify / Port Settings. This
option should however only be enabled, when there are no other devices connected to the same ISDN line.

If it does not work with these settings, I would recommend to make
sure that the phone line is ok or trying a modem of a different brand.
Limiting the baud rate to 9,600 bps in the menu Communication / Modem / Modify / Extended could also help.

When using these settings, error correction mode is used, which helps
to detect corrupted fax transmissions.


Yvonne Thommen, Customer Service
ActiveFax Communication Group
a division of Horizon Solutions Inc

Horizon Solutions Inc
Toronto, Canada
mailto:support@activefax-distribution.com


Brooktrout TR114 Driver

December 2, 2009

Q:
Since my windows 2000 had problems we need to install the brooktrout tr114 driver again. Can you send us the driver?

A:
Please click the following link for downloading the Brooktrout driver:
http://www.activefax-distribution.com/e_download.php


Yvonne Thommen, Customer Service
ActiveFax Communication Group
a division of Horizon Solutions Inc

Horizon Solutions Inc
Toronto, Canada
mailto:support@activefax-distribution.com