Transmission Error on Page 1

June 10, 2008

Q:
We are receiving the following error message when we attempt to send a fax any >ideas what the issue is? ERROR: Transmission Error on Page 1 (Code 2 = Call >aborted, from +FK or AN) The following fax document could NOT be delivered.

A:
Which ActiveFax version are you using on that system? When using a version older than 4.05, I would recommend to update the fax server to the latest version (http://www.activefax-distribution.com/e_download.html – it’s free).

If you are already using a newer ActiveFax version, I would recommend to change the modem class to class 1 mode in the menu Communication / Modem / Modify.


Cornelia Wegmueller, Customer & Partner Support
ActiveFax Communication Group
a division of
INTERTRADE ENTERPRISES LTD :: Blegistr.25 :: CH-6340 Baar/Switzerland
Phone: +41 44 5866974 :: Fax: +41 44 2742350
mailto:support@activefax-distribution.com

http://www.activefax-distribution.com
http://www.creacity-group.com
http://www.intertrade.cc

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When sending faxes with US-Robotics and 3Com modems the transmission error 51, 52 or 54 occurs.

December 1, 2007

This is a known problem that is caused by a bug in the modem software (firmware). This problem typically occurs with certain types of US-Robotics and 3Com modems. You usually can solve this by running the modem in fax class 1 mode.

The modem does not detect the acknowledgement signal for a successful page transmission from the remote fax machine when this error happens, so the fax is transmitted multiple times, depending on the number of transmission attempts configured in ActiveFax.


Cornelia Wegmueller, ACTIVEFAX Customer Support
INTERTRADE ENTERPRISES LTD :: Blegistr.25 :: CH-6340 Baar/Switzerland
Phone: +41 44 5866974
Fax: +41 44 2742350
mailto:support@activefax-distribution.com
http://www.activefax-distribution.com


ActiveFax Error Code 54

December 1, 2007

Q:
Code 54 = No response to EOP
or = No response to MPS

A:
This is a known problem that is caused by a bug in the modem software (firmware). This problem typically occurs with certain types of US-Robotics and 3Com modems. You usually can solve this by running the modem in fax class 1 mode.

The modem does not detect the acknowledgement signal for a successful page transmission from the remote fax machine when this error happens, so the fax is transmitted multiple times, depending on the number of transmission attempts configured in ActiveFax.

Recommended settings for analog modems with transmission problems

* Menu Communication / Modem / Modify
o Modem Type: Generic Class 1 Modem
o Modem Class: 1
* Menu Communication / Modem / Modify / Port Settings
o Baud Rate (bps): 57.600
o Data Bits: 8
o Parity: None
o Stop Bits: 1
o Flow Control: Hardware
* Menu Communikation / Modem / Modify / Extended
o MR-Compression (Modified Read): enabled
o MMR-Compression (Modified-Modified Read): enabled
o Error Correction Mode (ECM): enabled
o Transfer Rates faster than 9.600 bps: enabled


Cornelia Wegmueller, ACTIVEFAX Customer Support
INTERTRADE ENTERPRISES LTD :: Blegistr.25 :: CH-6340 Baar/Switzerland
Phone: +41 44 5866974
Fax: +41 44 2742350
mailto:support@activefax-distribution.com
http://www.activefax-distribution.com