Cannot send or receive

May 2, 2009

Q:
The whole system seems to work just fine, the fax line is busy. So, I can’t send or receive any fax. I have to reboot Active Fax Server, every time that I discover this situation.

A:
If you can only solve this by rebooting the complete system, this seems to be an internal problem of the modem. When using an external modem, I would recommend to try to once turn the modem off/on to see if this also fixes the problem. In general, I would recommend to make sure that the latest drivers for the modem are installed.


Cornelia Wegmueller, Customer & Partner Support
ActiveFax Communication Group
a division of INTERTRADE ENTERPRISES

Switzerland / Europe:
INTERTRADE ENTERPRISES LTD
Blegistr.25 CH-6340 Baar
Phone: +41 44 5866974 :: Fax: +41 44 2742350
mailto:support@activefax-distribution.com

USA:
INTERTRADE ENTERPRISES LLC
5647 110th Avenue North
Royal Palm Beach, Florida 33411 USA
Phone: +1 (561) 459-3606

INTERTRADE GROUP WebSites:
http://www.ActiveFax-Distribution.com
http://www.CreaCity-Group.com
http://www.InstantWeb48.com
http://www.Intertrade.cc

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disable receiving of faxes

March 5, 2009

Q:
I have a “strange” request to you: is it possible to disable the receive of the incoming fax and use the software only for sending the fax messages?

A:
Yes, this is possible. Simply disable ‘Answer incoming calls’ in the menu Communication / Modem / Modify.


Cornelia Wegmueller, Customer & Partner Support
ActiveFax Communication Group
a division of INTERTRADE ENTERPRISES

Switzerland / Europe:
INTERTRADE ENTERPRISES LTD
Blegistr.25 CH-6340 Baar
Phone: +41 44 5866974 :: Fax: +41 44 2742350
mailto:support@activefax-distribution.com

USA:
INTERTRADE ENTERPRISES LLC
5647 110th Avenue North
Royal Palm Beach, Florida 33411 USA
Phone: +1 (561) 459-3606

INTERTRADE GROUP WebSites:
http://www.ActiveFax-Distribution.com
http://www.CreaCity-group.com
http://www.InstantWeb48.com
http://www.Intertrade.cc

-~-
Get your FREE Flash animated company web site today!
See http://www.Instantweb48.com/