Add new months

March 25, 2009

Q:
The activefax program no longer create new months under the archive files for example it last created an automatic file for January 2009 – the one for February and march 200p is not created up to now

A:
I recommend to check the settings in the menu Extras / Options / Archive on the fax server in that case. You also need to take care that the fax server just automatically moves faxes with the status “Sent” or “Read” to the archive. Faxes with a different status are not automatically moved to the archive.


Cornelia Wegmueller, Customer & Partner Support
ActiveFax Communication Group
a division of INTERTRADE ENTERPRISES

Switzerland / Europe:
INTERTRADE ENTERPRISES LTD
Blegistr.25 CH-6340 Baar
Phone: +41 44 5866974 :: Fax: +41 44 2742350
mailto:support@activefax-distribution.com

USA:
INTERTRADE ENTERPRISES LLC
5647 110th Avenue North
Royal Palm Beach, Florida 33411 USA
Phone: +1 (561) 459-3606

INTERTRADE GROUP WebSites:
http://www.ActiveFax-Distribution.com
http://www.CreaCity-Group.com
http://www.InstantWeb48.com
http://www.Intertrade.cc

-~-
Get your FREE Flash animated company web site today!
See http://www.Instantweb48.com/

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pre-selection code

March 23, 2009

Q:
Is it possible to arrange ActiveFax in order to insert automatically a pre-selection code of different telephone companies, before the area code of contacts in the phone book? Thank you

A:
If you always need to dial the same codes, this can be configured with the menu Communication / Modem / Dialing Properties / Options / Billing Codes. If you need to dial individual codes, it would be possible to configure this with the menu Communication / Modem / Least Cost Routing.


Cornelia Wegmueller, Customer & Partner Support
ActiveFax Communication Group
a division of INTERTRADE ENTERPRISES

Switzerland / Europe:
INTERTRADE ENTERPRISES LTD
Blegistr.25 CH-6340 Baar
Phone: +41 44 5866974 :: Fax: +41 44 2742350
mailto:support@activefax-distribution.com

USA:
INTERTRADE ENTERPRISES LLC
5647 110th Avenue North
Royal Palm Beach, Florida 33411 USA
Phone: +1 (561) 459-3606

INTERTRADE GROUP WebSites:
http://www.ActiveFax-Distribution.com
http://www.CreaCity-Group.com
http://www.InstantWeb48.com
http://www.Intertrade.cc

-~-
Get your FREE Flash animated company web site today!
See http://www.Instantweb48.com/


ActiveFax Cover Page

March 23, 2009

Q:
How can we send out a fax WITHOUT a cover page. We need to send multiple pages coming from different files and the cover page prints between each file.

A:
A cover page is normally just added as the first page of a fax when you have a document with multiple pages. If the cover page is added on all pages, I guess you have added it as an overlay. If you have configured a default cover page for a user and want to automatically remove that cover page for some faxes, I would recommend to add the data field @F305 None@ to the document.


Cornelia Wegmueller, Customer & Partner Support
ActiveFax Communication Group
a division of INTERTRADE ENTERPRISES

Switzerland / Europe:
INTERTRADE ENTERPRISES LTD
Blegistr.25 CH-6340 Baar
Phone: +41 44 5866974 :: Fax: +41 44 2742350
mailto:support@activefax-distribution.com

USA:
INTERTRADE ENTERPRISES LLC
5647 110th Avenue North
Royal Palm Beach, Florida 33411 USA
Phone: +1 (561) 459-3606

INTERTRADE GROUP WebSites:
http://www.ActiveFax-Distribution.com
http://www.CreaCity-Group.com
http://www.InstantWeb48.com
http://www.Intertrade.cc

-~-
Get your FREE Flash animated company web site today!
See http://www.Instantweb48.com/


Crystal Reports

March 23, 2009

crystalreports

Q:
We intend to use ActiveFax with Crystal Reports (ver 9, 10 ,11). Is it possible? How does it work?

A:
Sending faxes from Crystal Reports with ActiveFax would be possible. You just need to print the report directly to the ActiveFax printer in that case. The recipients fax number and other data can be set directly in the report with data fields to automatically send such reports.


Cornelia Wegmueller, Customer & Partner Support
ActiveFax Communication Group
a division of INTERTRADE ENTERPRISES

Switzerland / Europe:
INTERTRADE ENTERPRISES LTD
Blegistr.25 CH-6340 Baar
Phone: +41 44 5866974 :: Fax: +41 44 2742350
mailto:support@activefax-distribution.com

USA:
INTERTRADE ENTERPRISES LLC
5647 110th Avenue North
Royal Palm Beach, Florida 33411 USA
Phone: +1 (561) 459-3606

INTERTRADE GROUP WebSites:
http://www.ActiveFax-Distribution.com
http://www.CreaCity-Group.com
http://www.InstantWeb48.com
http://www.Intertrade.cc

-~-
Get your FREE Flash animated company web site today!
See http://www.Instantweb48.com/


Cover Page

March 18, 2009

Q:
How can we send out a fax WITHOUT a cover page. We need to sendmultiple pages coming from different files and the coverpage prints between each file.

A:
A cover page is normally just added as the first page of a fax when you have a document with multiple pages. If the cover page is added on all pages, I guess you have added it as an overlay. If you have configured a default cover page for a user and want to automatically remove that cover page for some faxes, I would recommend to add the data field @F305 None@ to the document.


Cornelia Wegmueller, Customer & Partner Support
ActiveFax Communication Group
a division of INTERTRADE ENTERPRISES

Switzerland / Europe:
INTERTRADE ENTERPRISES LTD
Blegistr.25 CH-6340 Baar
Phone: +41 44 5866974 :: Fax: +41 44 2742350
mailto:support@activefax-distribution.com

USA:
INTERTRADE ENTERPRISES LLC
5647 110th Avenue North
Royal Palm Beach, Florida 33411 USA
Phone: +1 (561) 459-3606

INTERTRADE GROUP WebSites:
http://www.ActiveFax-Distribution.com
http://www.CreaCity-Group.com
http://www.InstantWeb48.com
http://www.Intertrade.cc

-~-
Get your FREE Flash animated company web site today!
See http://www.Instantweb48.com/


tsclientb.exe

March 11, 2009

Q:
I’d like to know what is the use of the following process : tsclientb.exe. Active fax is currently installed on a windows terminal server 2003 and that process (tsclientb.exe) opens in every terminal server sessions. Id like to prevent that if it is possible.

A:
This process is used to display the fax dialog window when a document is printed to the ActiveFax printer. This is required when working on a terminal server, because there is just a single printer spooler for all terminal sessions, so without that process the fax dialog window would be displayed on the console screen of the terminal server.


Cornelia Wegmueller, Customer & Partner Support
ActiveFax Communication Group
a division of INTERTRADE ENTERPRISES

Switzerland / Europe:
INTERTRADE ENTERPRISES LTD
Blegistr.25 CH-6340 Baar
Phone: +41 44 5866974 :: Fax: +41 44 2742350
mailto:support@activefax-distribution.com

USA:
INTERTRADE ENTERPRISES LLC
5647 110th Avenue North
Royal Palm Beach, Florida 33411 USA
Phone: +1 (561) 459-3606

INTERTRADE GROUP WebSites:
http://www.ActiveFax-Distribution.com
http://www.CreaCity-Group.com
http://www.InstantWeb48.com
http://www.Intertrade.cc

-~-
Get your FREE Flash animated company web site today!
See http://www.Instantweb48.com/


Fax Broadcasting

March 11, 2009

Q:
We are using Active Fax with our software program WoodPro to send fax acknowledgements, purchase orders, invoices, etc. We also wish to use to to broadcast fax our weekly special to our customer list (about
300). We tried it, but at 11:00 a.m. it was still on the “C’s” in our customer list, so we had to delete the rest of the batch as it never would have completed in a whole day. Is there a solution for this?

A:
I recommend to create such broadcast faxes with a lower priority, so faxes with normal or high priority are always send before the broadcast faxes. You can change the priority of a fax directly in the fax dialog window when a document is printed to the ActiveFax printer. Adding additional modems to the fax server would also be possible.


Cornelia Wegmueller, Customer & Partner Support
ActiveFax Communication Group
a division of INTERTRADE ENTERPRISES

Switzerland / Europe:
INTERTRADE ENTERPRISES LTD
Blegistr.25 CH-6340 Baar
Phone: +41 44 5866974 :: Fax: +41 44 2742350
mailto:support@activefax-distribution.com

USA:
INTERTRADE ENTERPRISES LLC
5647 110th Avenue North
Royal Palm Beach, Florida 33411 USA
Phone: +1 (561) 459-3606

INTERTRADE GROUP WebSites:
http://www.ActiveFax-Distribution.com
http://www.CreaCity-Group.com
http://www.InstantWeb48.com
http://www.Intertrade.cc

-~-
Get your FREE Flash animated company web site today!
See http://www.Instantweb48.com/