ActiveFax Archive

October 15, 2008

Q:
I see where all the faxes are archived but when you look at the client it shows archived faxes back to April 2007 but when I look at the Faxlist the actual dates on the files go back to January 2008 so the two don’t correlate. I want to move off some of the folders that have been archived or even delete them from the faxlist folder completely as we don’t need them more than 3-4 months back. What damage if any will this do to the database?

A:
To automatically moved faxes to the archive, you can configure this with the menu Extras / Options / Archive on the fax server. By default, faxes are moved to the archive after 14 days. Take care that
only faxes with the status “Read” and “Sent” are automatically moved to the archive.

To remove old archives, you just need to delete the following files:

– ActiveFax\Server\Faxlist\yyyymmdd (separate directory for each day)
– ActiveFax\Server\Archive\Faxlist\yyyymm.dat (separate index file for each month)

If you should need the faxes again, you need to create a backup of the files before you delete them. To refresh the archive folder list after the files have been deleted, you also need to once stop and restart the fax server.


Cornelia Wegmueller, Customer & Partner Support
ActiveFax Communication Group
a division of INTERTRADE ENTERPRISES

Switzerland / Europe:
INTERTRADE ENTERPRISES LTD
Blegistr.25 CH-6340 Baar

USA:
INTERTRADE ENTERPRISES LLC
5647 110th Avenue North
Royal Palm Beach, Florida 33411 USA

Phone: +41 44 5866974 :: Fax: +41 44 2742350
mailto:support@activefax-distribution.com

Corporate WebSites:
http://www.ActiveFax-Distribution.com
http://www.CreaCity-group.com
http://www.InstantWeb.li
http://www.Intertrade.cc


ActiveFax Archives stopped

July 17, 2008

Q:
I need to check our ActiveFax archives. Need to find out if  someone deleted the files. The default is still set to 14 days and it worked fine for several months.

A:
If you know the date and time of the fax, you should be able to find the fax image file in the directory Program Files\ActiveFax\Server\Faxlist\yyyymmdd if the images have not been deleted. When starting the fax server with the option -Restore it would be possible to recreate the faxlist entries. To do so, stop the fax server and run ‘Program Files\ActiveFax\Server\ActFax.exe -Restore’ (your path can be different). Choose ‘Restore Faxlist from File’ or ‘Restore Faxlist from Directory’ from the File menu and select the fax or day you need to restore.


Cornelia Wegmueller, Customer & Partner Support
ActiveFax Communication Group
a division of
INTERTRADE ENTERPRISES LTD :: Blegistr.25 :: CH-6340 Baar/Switzerland
Phone: +41 44 5866974  ::  Fax: +41 44 2742350
mailto:support@activefax-distribution.com

Corporate WebSites:
http://www.activefax-distribution.com
http://www.creacity-group.com
http://www.intertrade.cc


ActiveFax Archiving

July 10, 2008

Q:
We are using v4.10 and have recently noticed that our AF Server stopped archiving incoming faxes on June 10.  Is there a log file or anyway of checking if those files were in fact accidently deleted by someone.

A:
By default, the fax server automatically moves faxes with status “Read” or “Sent” to the archive after 14 days. Faxes with a different status are not automatically moved to the archive. You can also check the settings for automatic archiving in the menu Extras / Options / Archive on the fax server.


Cornelia Wegmueller, Customer & Partner Support
ActiveFax Communication Group
a division of
INTERTRADE ENTERPRISES LTD :: Blegistr.25 :: CH-6340 Baar/Switzerland
Phone: +41 44 5866974  ::  Fax: +41 44 2742350
mailto:support@activefax-distribution.com

Corporate WebSites:
http://www.activefax-distribution.com
http://www.creacity-group.com
http://www.intertrade.cc


Fax Archive

April 2, 2008

Q:
I am interested in your product. I need the ability to search and view faxes that I sent up to 1 year ago. How is this achieved with ActiveFax? What fields can I search on to find a specific fax, and will the actual fax image be with it?

A:
By default, ActiveFax creates an archive folder for each month, so you first need to change to the archive folder that should be searched (you can find the archive folder below the recycle bin in the fax selection window). To search for faxes in the archive folder, simply enter the text that should be searched in the “Search” field below the fax list window. ActiveFax searches in all fields in that case. The content of the fax image is however not searched, since the fax is stored as a bitmap.

Cornelia Wegmueller, ACTIVEFAX Customer Support
INTERTRADE ENTERPRISES LTD :: Blegistr.25 :: CH-6340 Baar/Switzerland
Phone: +41 44 5866974 :: Fax: +41 44 2742350
mailto:support@activefax-distribution.com

Corporate WebSites:
http://www.activefax-distribution.com
http://www.creacity-group.com
http://www.intertrade.cc
http://www.slbc.ch

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