I got the in the “Communication Error” in the Modem Error that says “General error 5”, and the error description “The serial interface cannot be opened. Maybe the interface is already in use by another application”, and Solution says “Try to find out which application is using the interface and terminate it”.
There is no application using the interface, so the only method to solve the problem is to shut down and restart Windows (XP, SP2). How can I solve the problem without restart my machine?
If you can only solve this by rebooting Windows (starting and stopping the fax server does not work), this looks like a driver problem of the modem. I would recommend to make sure that the latest drivers for the modem are installed in that case.
What you can also do is to change the init sequence of the modem to AT&C1&D2 in the menu Communication / Modem / Modify (remove &F from the init sequence) and to disable the option to automatically reset the modem to data mode in the menu Communication / Modem / Modify / Extended.
Cornelia Wegmueller, ACTIVEFAX Customer Support
INTERTRADE ENTERPRISES LTD :: Blegistr.25 :: CH-6340 Baar/Switzerland
Phone: +41 44 5866974 :: Fax: +41 44 2742350
What about becoming an ActiveFax Sales Partner for your country? Check http://www.activefax-distribution.com/e_partnerbereich_check.php