Modem – general error 5

March 3, 2008

Q:
I got the in the “Communication Error” in the Modem Error that says “General error 5”, and the error description “The serial interface cannot be opened. Maybe the interface is already in use by another application”, and Solution says “Try to find out which application is using the interface and terminate it”.

There is no application using the interface, so the only method to solve the problem is to shut down and restart Windows (XP, SP2). How can I solve the problem without restart my machine?

A:
If you can only solve this by rebooting Windows (starting and stopping the fax server does not work), this looks like a driver problem of the modem. I would recommend to make sure that the latest drivers for the modem are installed in that case.

What you can also do is to change the init sequence of the modem to AT&C1&D2 in the menu Communication / Modem / Modify (remove &F from the init sequence) and to disable the option to automatically reset the modem to data mode in the menu Communication / Modem / Modify / Extended.

Cornelia Wegmueller, ACTIVEFAX Customer Support
INTERTRADE ENTERPRISES LTD :: Blegistr.25 :: CH-6340 Baar/Switzerland
Phone: +41 44 5866974 :: Fax: +41 44 2742350
mailto:support@activefax-distribution.com

Corporate WebSites:
http://www.activefax-distribution.com
http://www.creacity-group.com
http://www.intertrade.cc

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VoIP equipment

December 3, 2007

Q:
I’m planning to buy activefax software for my company. Important issue is that it needs to work over a sip account (voip). If I understood well this could be setup directly (softip) or by using an analog modem and Linksys ata. Could you please inform me in detail about the possibilies, what I need exactly and how I should setup?

A:
That’s correct, if you like to directly connect through SIP, you need to install SoftIP from Eicon/Dialogic. This software emulates an ISDN board through CAPI interface. As an alternative it would also work to use a normal analog modem that is connected through some kind of analog telephone adapter (i.e. from Linksys). I personally would recommend using the second method, since using the ATA in combination with an analog fax modem would be easier to install and maintain and it would also be the cheaper solution.


best regards
Cornelia Wegmueller, ACTIVEFAX Customer Support
INTERTRADE ENTERPRISES LTD :: Blegistr.25 :: CH-6340 Baar/Switzerland
Phone: +41 44 5866974 :: Skype: ejs001 :: Fax: +41 44 2742350
mailto:support@activefax-distribution.com
http://www.activefax-distribution.com
http://www.intertrade.cc