fax locked

May 21, 2009

Q:
Whenever I try to send a fax it’s being locked as shown on the jpg I attached. Can you please try and tell how to fix it?

A:
I recommend to check the permission settings for the user xy in the menu Extras / User Administrator / Modify. You need to take care that the permission “Automatic sending clearance” is granted there.


Cornelia Wegmueller, Customer & Partner Support
ActiveFax Communication Group
a division of INTERTRADE ENTERPRISES

Switzerland / Europe:
INTERTRADE ENTERPRISES LTD
Blegistr.25 CH-6340 Baar
Phone: +41 44 5866974 :: Fax: +41 44 2742350
mailto:support@activefax-distribution.com

USA:
INTERTRADE ENTERPRISES LLC
5647 110th Avenue North
Royal Palm Beach, Florida 33411 USA
Phone: +1 (561) 459-3606

INTERTRADE GROUP WebSites:
http://www.ActiveFax-Distribution.com
http://www.CreaCity-Group.com
http://www.InstantWeb48.com
http://www.Intertrade.cc

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Modem locked

April 2, 2008

Q:
My fax system keeps getting locked up when sending out a fax on one of my phone lines can you please help me and tell me what I can do to keep this from happening again. This has been happening several times a week and the only way I can get it from being locked up is shutting down my server but we have doc on our Terminal Service and I can not keep doing that.

A:
This sounds like a hardware or driver problem with the modem. Which modem are you using on that system? I would recommend to make sure that the latest drivers for the modem are installed and if possible, I would also recommend to replace the modem with a different model to see if this fixes the problem.

Cornelia Wegmueller, ACTIVEFAX Customer Support
INTERTRADE ENTERPRISES LTD :: Blegistr.25 :: CH-6340 Baar/Switzerland
Phone: +41 44 5866974 :: Fax: +41 44 2742350
mailto:support@activefax-distribution.com

Corporate WebSites:
http://www.activefax-distribution.com
http://www.creacity-group.com
http://www.intertrade.cc

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