Fax to Email

September 10, 2008

Q:
We have a problem: The server ActiveFax what we have configured to send mail for all incoming fax, but we noticed that the faxes that contain more than 10 pages not sent by mail. Do you know what may be the problem? Thank you.

A:
On the fax server there is no limitation for the number of pages or the size of an email. This rather sounds like a limitation of the mail server (i.e. that does not allow mails with attachments larger than 1 MB to be sent). If you are using an internal mail server, I would recommend to check if there are such limitations. For testing you can also try to temporary reduce the resolution for email attachments to 100 dpi in the menu Communication / E-Mail / Options, so the attachment files will be smaller.


Cornelia Wegmueller, Customer & Partner Support
ActiveFax Communication Group
a division of
INTERTRADE ENTERPRISES LTD :: Blegistr.25 :: CH-6340 Baar/Switzerland
Phone: +41 44 5866974 :: Fax: +41 44 2742350
mailto:support@activefax-distribution.com

Corporate WebSites:
http://www.activefax-distribution.com
http://www.creacity-group.com
http://www.intertrade.cc

Advertisements

Fax by EMail only

September 8, 2008

Q:
How can I receive fax by mail ONLY? I have several users I would likeĀ  to have them receiving faxes by email directly. Is there a way for the email faxes not to be seen in the active fax incoming?

A:
You can configure automatic forwarding of received faxes by email with the menu Extras / User Administrator / Modify / Notification. Take care to also configure the address of your mail server in the menu Communication / EMail.

If incoming faxes should not be seen by all users, you need to use permission settings. I would recommend to create a separate group in the menu Extras / User Administrator and only add users that should be able to see incoming faxes to that group. Take care to also revoke the permission
‘Access to all users’ for the single users in that case.

Q:
That has been VERY helpful, but regarding to my second problem- 90% of the users do need to see the faxes. It’s just a group of 5 people that don’t need to. And the only user I have is administrator. Is there another way, without creating ActiveFax users for all of my network users? Can I have everyone seeing all faxes BUT a certain group of users I will create?

A:
If the faxes should not be seen by a small group of users, you need to create at least a single user account for these users. It would not be required to create an individual user account for each user (it would also work to share the same user account for multiple users).


Cornelia Wegmueller, Customer & Partner Support
ActiveFax Communication Group
a division of
INTERTRADE ENTERPRISES LTD :: Blegistr.25 :: CH-6340 Baar/Switzerland
Phone: +41 44 5866974 :: Fax: +41 44 2742350
mailto:support@activefax-distribution.com

Corporate WebSites:
http://www.activefax-distribution.com
http://www.creacity-group.com
http://www.intertrade.cc