ImageRunner 1023iF

April 16, 2008

Q:
How does ActiveFax work with ImageRunner 1023iF?

A:
In general, it would be possible to automatically process PDF files placed in a predefined directory. This can be configured with the menu Communciation / File System on the fax server. The built-in fax board of the ImageRunner 1023iF can however not be used to send/receive faxes directly through ActiveFax, since there is no interface integrated in the ImageRunner to connect the integrated fax board with 3rd party fax software, so you need a separate fax modem or fax board on the fax server.


Cornelia Wegmueller, ACTIVEFAX Customer Support
INTERTRADE ENTERPRISES LTD :: Blegistr.25 :: CH-6340 Baar/Switzerland
Phone: +41 44 5866974 :: Fax: +41 44 2742350
mailto:support@activefax-distribution.com

Corporate WebSites:
http://www.activefax-distribution.com
http://www.creacity-group.com
http://www.intertrade.cc
http://www.slbc.ch

__________________
What about becoming an ActiveFax Sales Partner for your country? Check http://www.activefax-distribution.com/e_partnerbereich_check.php


Storage/file type

April 4, 2008

Q:
Where are the faxes stored on the computer? I want to make sure the images are backed up every day. I did not see any .bmp files, so I assume that it is a different file type … ?

A:
Yes, the fax image files are stored in an internal format (not .bmp) at Program Files\ActiveFax\Server\Faxlist. Regarding backups, I would recommend to make a complete backup of the Program Files\ActiveFax directory on the fax server ( see http://www.activefax-distribution.com/afewbb/thread.php?threadid=3&sid= )


Cornelia Wegmueller, ACTIVEFAX Customer Support
INTERTRADE ENTERPRISES LTD :: Blegistr.25 :: CH-6340 Baar/Switzerland
Phone: +41 44 5866974  ::  Fax: +41 44 2742350
mailto:support@activefax-distribution.com

Corporate WebSites:
http://www.activefax-distribution.com
http://www.creacity-group.com
http://www.intertrade.cc
http://www.slbc.ch


Fax Archive

April 2, 2008

Q:
I am interested in your product. I need the ability to search and view faxes that I sent up to 1 year ago. How is this achieved with ActiveFax? What fields can I search on to find a specific fax, and will the actual fax image be with it?

A:
By default, ActiveFax creates an archive folder for each month, so you first need to change to the archive folder that should be searched (you can find the archive folder below the recycle bin in the fax selection window). To search for faxes in the archive folder, simply enter the text that should be searched in the “Search” field below the fax list window. ActiveFax searches in all fields in that case. The content of the fax image is however not searched, since the fax is stored as a bitmap.

Cornelia Wegmueller, ACTIVEFAX Customer Support
INTERTRADE ENTERPRISES LTD :: Blegistr.25 :: CH-6340 Baar/Switzerland
Phone: +41 44 5866974 :: Fax: +41 44 2742350
mailto:support@activefax-distribution.com

Corporate WebSites:
http://www.activefax-distribution.com
http://www.creacity-group.com
http://www.intertrade.cc
http://www.slbc.ch

__________________
What about becoming an ActiveFax Sales Partner for your country? Check http://www.activefax-distribution.com/e_partnerbereich_check.php


Modem locked

April 2, 2008

Q:
My fax system keeps getting locked up when sending out a fax on one of my phone lines can you please help me and tell me what I can do to keep this from happening again. This has been happening several times a week and the only way I can get it from being locked up is shutting down my server but we have doc on our Terminal Service and I can not keep doing that.

A:
This sounds like a hardware or driver problem with the modem. Which modem are you using on that system? I would recommend to make sure that the latest drivers for the modem are installed and if possible, I would also recommend to replace the modem with a different model to see if this fixes the problem.

Cornelia Wegmueller, ACTIVEFAX Customer Support
INTERTRADE ENTERPRISES LTD :: Blegistr.25 :: CH-6340 Baar/Switzerland
Phone: +41 44 5866974 :: Fax: +41 44 2742350
mailto:support@activefax-distribution.com

Corporate WebSites:
http://www.activefax-distribution.com
http://www.creacity-group.com
http://www.intertrade.cc

__________________
What about becoming an ActiveFax Sales Partner for your country? Check http://www.activefax-distribution.com/e_partnerbereich_check.php