Which Modem to use for ActiveFax

January 25, 2010

Q:
I need to setup ActiveFax for a client and wanted to know if you could recommend a low cost fax modem which works well with ActiveFax. The client has a limited hardware budget and would like to keep their costs down.
They have 20-30 users running on Windows 2003 and 2008 terminal servers. Using Woodpro. I did look at your page of recommended fax modems but I thought it would be worthwhile to inquire with someone directly in case the list had not been updated with new information. Any help would be greatly appreciated.

A:
In general, I recommend not using low-cost modems (less than $ 50) for faxing, since such modems are normally very unreliable in fax mode and you often get aborted fax transmissions. I think the best choice in
your case is using a Multitech Multimodem-ZBA modem (see http://www.multitech.com/en_US/PRODUCTS/Families/MultiModemZBA/).


Yvonne Thommen, Customer Service
ActiveFax Communication Group
a division of Horizon Solutions Inc

Horizon Solutions Inc
Toronto, Canada
mailto:support@activefax-distribution.com


Multitech Systems (MT5634ZBA-115V)

October 11, 2009

Q:
Our existing modem has died and we are in the market to purchase another. I wanted to confirm that there are no issues running ActiveFax with a Multitech Systems (MT5634ZBA-115V) Analog Modem before making the purchase.

A:
We have made good experience with Multitech ZBA modems, so such a modem would be a good choice.


Yvonne Thommen, Customer & Partner Support
ActiveFax Communication Group
a division of INTERTRADE ENTERPRISES

INTERTRADE ENTERPRISES LTD
Blegistr.25 CH-6340 Baar
Phone: +41 44 5866974 :: Fax: +41 44 2742350
mailto:support@activefax-distribution.com

INTERTRADE GROUP WebSites:
http://www.ActiveFax-Distribution.com
http://www.CreaCity-Group.com
http://www.Intertrade.cc


Modems and Caller ID

January 23, 2008

Q:
Hello..
finally, thanks also your solicitous support, i’ve more than an year ActiveFax Working with more than 14000 fax (not pages) received… I switched to Brooktrouth TR114 Board 8 months ago.. but still have one problem. I “need” to record the id-number of the sender of a fax, for security purposes, but the TR114 does not provide this services … US robotics modem, is not really reliable, sometimes it remain on hook with some type of fax machine … I tried with different robotics modem.. but ever the same …

So I’m here to ask you an advice to wich modem to buy, analog or isdn, that could be reliable, economic and with the caller Id working … I could use this modem on 2 lines to receive fax and the tr144 to send … Thanks in advance. Michele

A:
The Multitech MT5634ZBA-V92 would be a good choice in that case (see http://www.multitech.com/PRODUCTS/Families/MultiModemZBA/ ).


Cornelia Wegmueller, ACTIVEFAX Customer Support
INTERTRADE ENTERPRISES LTD :: Blegistr.25 :: CH-6340 Baar/Switzerland
Phone: +41 44 5866974 :: Skype: ejs001 :: Fax: +41 44 2742350
mailto:support@activefax-distribution.com

Corporate WebSites:
http://www.activefax-distribution.com
http://www.intertrade.cc
http://www.creacity.ch
http://www.slbc.ch