Transfer to a new server

July 27, 2009

Q:
We run Active Fax and it currently is on a server that is going bad. We want to know the best way to move the program from one server to the next with > the least amount of down time.

A:
To transfer an existing ActiveFax installation to a new computer, copy the complete ActiveFax installation directory (usually C:\ProgramFiles\ActiveFax) with all subdirectories from the old server to the new server. After the files have been copied you need to run the ActiveFax Setup on the new server to create the programs and services on the new server. That way all data and settings are transferred to the new system.

The installation drive and directory may also change when you transfer the files to the new server. For example it would also be possible to transfer an ActiveFax installation from C:\Program Files\ActiveFax on
the old server to D:\Programs\ActiveFax on the new server.


Cornelia Wegmueller, Customer & Partner Support
ActiveFax Communication Group
a division of INTERTRADE ENTERPRISES

Switzerland / Europe:
INTERTRADE ENTERPRISES LTD
Blegistr.25 CH-6340 Baar
Phone: +41 44 5866974 :: Fax: +41 44 2742350
mailto:support@activefax-distribution.com

USA:
INTERTRADE ENTERPRISES LLC
5647 110th Avenue North
Royal Palm Beach, Florida 33411 USA
Phone: +1 (561) 459-3606

INTERTRADE GROUP WebSites:
http://www.ActiveFax-Distribution.com
http://www.CreaCity-Group.com
http://www.InstantWeb48.com
http://www.Intertrade.cc

-~-
Get your FREE Flash animated company web site today!
See http://www.Instantweb48.com/


Reinstallation after Server Crash

June 5, 2009

Q:
Our Server has crashed that has Active Fax on it can you please tell me how to reinstall active fax server and client. Existing data should be recovered.

A:
If you have a backup of the data, you just need to restore the data (directory Program Files\ActiveFax) and once run the setup of the fax server.


Cornelia Wegmueller, Customer & Partner Support
ActiveFax Communication Group
a division of INTERTRADE ENTERPRISES

Switzerland / Europe:
INTERTRADE ENTERPRISES LTD
Blegistr.25 CH-6340 Baar
Phone: +41 44 5866974 :: Fax: +41 44 2742350
mailto:support@activefax-distribution.com

USA:
INTERTRADE ENTERPRISES LLC
5647 110th Avenue North
Royal Palm Beach, Florida 33411 USA
Phone: +1 (561) 459-3606

INTERTRADE GROUP WebSites:
http://www.ActiveFax-Distribution.com
http://www.CreaCity-Group.com
http://www.InstantWeb48.com
http://www.Intertrade.cc

-~-
Get your FREE Flash animated company web site today!
See http://www.Instantweb48.com/


Add new months

March 25, 2009

Q:
The activefax program no longer create new months under the archive files for example it last created an automatic file for January 2009 – the one for February and march 200p is not created up to now

A:
I recommend to check the settings in the menu Extras / Options / Archive on the fax server in that case. You also need to take care that the fax server just automatically moves faxes with the status “Sent” or “Read” to the archive. Faxes with a different status are not automatically moved to the archive.


Cornelia Wegmueller, Customer & Partner Support
ActiveFax Communication Group
a division of INTERTRADE ENTERPRISES

Switzerland / Europe:
INTERTRADE ENTERPRISES LTD
Blegistr.25 CH-6340 Baar
Phone: +41 44 5866974 :: Fax: +41 44 2742350
mailto:support@activefax-distribution.com

USA:
INTERTRADE ENTERPRISES LLC
5647 110th Avenue North
Royal Palm Beach, Florida 33411 USA
Phone: +1 (561) 459-3606

INTERTRADE GROUP WebSites:
http://www.ActiveFax-Distribution.com
http://www.CreaCity-Group.com
http://www.InstantWeb48.com
http://www.Intertrade.cc

-~-
Get your FREE Flash animated company web site today!
See http://www.Instantweb48.com/


Server migration

January 17, 2009

Q:
We are planning to perform a migration from the server where we run > ActiveFax on to a new domain.
Is there something that I must take care for during the migration regarding the Activefax software?

Separate of this we are also planning to upgrade the server software from 3.6 to 4.16. For this upgrade also the question: Must I take care about something or can I perform a upgrade without any care?

A:
To transfer an existing ActiveFax installation to a new computer, copy
the complete ActiveFax installation directory (usually C:\Program
Files\ActiveFax) with all subdirectories from the old server to the
new server. After the files have been copied you need to run the
ActiveFax Setup on the new server to create the programs and services
on the new server. That way all data and settings are transferred to
the new system.

The installation drive and directory may also change when you transfer the files to the new server. For example it would also be possible to transfer an ActiveFax installation from C:\Program Files\ActiveFax on
the old server to D:\Programs\ActiveFax on the new server.

There is nothing special to do for upgrading to the new version. Simply download it from http://www.activefax-distribution.com/e_download.html and update the server and the clients. Then restart the ActiveFax Server. The update is free and the existing license no can be used.


Cornelia Wegmueller, Customer & Partner Support
ActiveFax Communication Group
a division of INTERTRADE ENTERPRISES

Switzerland / Europe:
INTERTRADE ENTERPRISES LTD
Blegistr.25 CH-6340 Baar
Phone: +41 44 5866974 :: Fax: +41 44 2742350
mailto:support@activefax-distribution.com

USA:
INTERTRADE ENTERPRISES LLC
5647 110th Avenue North
Royal Palm Beach, Florida 33411 USA
Phone: +1 (561) 459-3606

INTERTRADE GROUP WebSites:
http://www.ActiveFax-Distribution.com
http://www.CreaCity-group.com
http://www.InstantWeb48.com
http://www.Intertrade.cc


Nextgen Document System

January 5, 2009

Q:
I am trying to use data fields inside of Nextgen EMR which uses it’s own file format .NGN which I believe is based on RTF. It seems that the Activefax printer must be the default in order to keep the AF font
inside these documents. Any other ideas? I guess I am going to try to move on to using the fileserver feature of Active fax and see if I can get that working….. I do not have a lot of control over the Nextgen
Document system.

A:
The ActiveFax printer does not need to be the system default printer, but since the ActiveFax font is a printer internal font, most applications only show such fonts when the active printer is the ActiveFax printer. As an alternative it would also be possible to use data fields as part of the document name when EMR uses the document name for the print job name in the printer spooler. To process documents directly through the file system, it is important to use a file format that can be directly processed by the fax server (HP Laserjet, Epson, Tiff G3 + G4, Postscript and PDF).


Cornelia Wegmueller, Customer & Partner Support
ActiveFax Communication Group
a division of INTERTRADE ENTERPRISES

Switzerland / Europe:
INTERTRADE ENTERPRISES LTD
Blegistr.25 CH-6340 Baar
Phone: +41 44 5866974 :: Fax: +41 44 2742350
mailto:support@activefax-distribution.com

USA:
INTERTRADE ENTERPRISES LLC
5647 110th Avenue North
Royal Palm Beach, Florida 33411 USA
Phone: +1 (561) 459-3606

INTERTRADE GROUP WebSites:
http://www.ActiveFax-Distribution.com
http://www.CreaCity-group.com
http://www.InstantWeb48.com
http://www.Intertrade.cc


ActiveFax Archive

October 15, 2008

Q:
I see where all the faxes are archived but when you look at the client it shows archived faxes back to April 2007 but when I look at the Faxlist the actual dates on the files go back to January 2008 so the two don’t correlate. I want to move off some of the folders that have been archived or even delete them from the faxlist folder completely as we don’t need them more than 3-4 months back. What damage if any will this do to the database?

A:
To automatically moved faxes to the archive, you can configure this with the menu Extras / Options / Archive on the fax server. By default, faxes are moved to the archive after 14 days. Take care that
only faxes with the status “Read” and “Sent” are automatically moved to the archive.

To remove old archives, you just need to delete the following files:

– ActiveFax\Server\Faxlist\yyyymmdd (separate directory for each day)
– ActiveFax\Server\Archive\Faxlist\yyyymm.dat (separate index file for each month)

If you should need the faxes again, you need to create a backup of the files before you delete them. To refresh the archive folder list after the files have been deleted, you also need to once stop and restart the fax server.


Cornelia Wegmueller, Customer & Partner Support
ActiveFax Communication Group
a division of INTERTRADE ENTERPRISES

Switzerland / Europe:
INTERTRADE ENTERPRISES LTD
Blegistr.25 CH-6340 Baar

USA:
INTERTRADE ENTERPRISES LLC
5647 110th Avenue North
Royal Palm Beach, Florida 33411 USA

Phone: +41 44 5866974 :: Fax: +41 44 2742350
mailto:support@activefax-distribution.com

Corporate WebSites:
http://www.ActiveFax-Distribution.com
http://www.CreaCity-group.com
http://www.InstantWeb.li
http://www.Intertrade.cc


ActiveFax Archives stopped

July 17, 2008

Q:
I need to check our ActiveFax archives. Need to find out if  someone deleted the files. The default is still set to 14 days and it worked fine for several months.

A:
If you know the date and time of the fax, you should be able to find the fax image file in the directory Program Files\ActiveFax\Server\Faxlist\yyyymmdd if the images have not been deleted. When starting the fax server with the option -Restore it would be possible to recreate the faxlist entries. To do so, stop the fax server and run ‘Program Files\ActiveFax\Server\ActFax.exe -Restore’ (your path can be different). Choose ‘Restore Faxlist from File’ or ‘Restore Faxlist from Directory’ from the File menu and select the fax or day you need to restore.


Cornelia Wegmueller, Customer & Partner Support
ActiveFax Communication Group
a division of
INTERTRADE ENTERPRISES LTD :: Blegistr.25 :: CH-6340 Baar/Switzerland
Phone: +41 44 5866974  ::  Fax: +41 44 2742350
mailto:support@activefax-distribution.com

Corporate WebSites:
http://www.activefax-distribution.com
http://www.creacity-group.com
http://www.intertrade.cc