area code

July 15, 2008

Q:
We have had ActiveFax for a few years.  It has now been  brought to my attention that we can not fax to area code 830.  Some  of these numbers in this area code are metro and some are long  distance.  We can receive from this area code with out any problems.  We have put a 1 before the area code when it is long distance and  it still will not fax out.  Please let me know what needs to be done  to fix this.

A:
Problem Description
Configure ActiveFax to use the same area code for local calls as well as for long distance calls.

Solution
Especially in the USA and Canada it is often required that numbers of a certain area code need to be dialed as local calls and also as long distance calls. Since ActiveFax strips the local area code for all numbers of the local area, a special configuration is required in that case. In the following sections you can find examples for such configurations.

Example 1:
Use the same area code for local calls as well as for long distance calls
Your local area code 311 is used for local calls as well as for long distance calls. All numbers that start with ‘311-1’, ‘311-2’ and ‘311-38’ should be dialed as long distance calls. All other numbers should be dialed as a normal local call:
Go to the menu Communication / Modem and enter the area code 311 in the field Area Code
Go to the menu Communication / Modem / Dialing Properties and enter the area code 311 in the field Additional Area Codes (ActiveFax dials the area code also for local calls in that case then)
Go to the menu Communication / Modem / Dialing Properties / Options / Dialing Rules and add the following dialing rules:
311-1??-???? should be dialed as 1-311-1??-????
311-2??-???? should be dialed as 1-311-2??-????
311-38?-???? should be dialed as 1-311-38?-????

Example 2: Use more than one local area code
The area codes 311, 312 and 318 all belong to your local area. ActFax should dial the full (10-digit) number for all numbers of these area codes (the area code is not stripped in that case):
Go to the menu Communication / Modem and enter the area code 311 in the field Area Code
Go to the menu Communication / Modem / Dialing Properties and enter the area code 311 in the field Additional Area Codes


Cornelia Wegmueller, Customer & Partner Support
ActiveFax Communication Group
a division of
INTERTRADE ENTERPRISES LTD :: Blegistr.25 :: CH-6340 Baar/Switzerland
Phone: +41 44 5866974  ::  Fax: +41 44 2742350
mailto:support@activefax-distribution.com

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February 21, 2008

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__________________
Cornelia Wegmueller, ACTIVEFAX Customer Support
INTERTRADE ENTERPRISES LTD :: Blegistr.25 :: CH-6340 Baar/Switzerland
Phone: +41 44 5866974 :: Skype: ejs001 :: Fax: +41 44 2742350
mailto:support@activefax-distribution.com

Corporate WebSites:
http://www.activefax-distribution.com
http://www.creacity-group.com
http://www.intertrade.cc
http://www.slbc.ch


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