Mainpine

August 26, 2009

Q:
We are interested in your product. Is the following card compatible?
Mainpine (IQ Express, http://www.mainpine.com/).

A:
Yes, Mainpine IQ Express boards are supported by ActiveFax.


Cornelia Wegmueller, Customer & Partner Support
ActiveFax Communication Group
a division of INTERTRADE ENTERPRISES

Switzerland / Europe:
INTERTRADE ENTERPRISES LTD
Blegistr.25 CH-6340 Baar
Phone: +41 44 5866974 :: Fax: +41 44 2742350
mailto:support@activefax-distribution.com

USA:
INTERTRADE ENTERPRISES LLC
5647 110th Avenue North
Royal Palm Beach, Florida 33411 USA
Phone: +1 (561) 459-3606

INTERTRADE GROUP WebSites:
http://www.ActiveFax-Distribution.com
http://www.CreaCity-Group.com
http://www.InstantWeb48.com
http://www.Intertrade.cc

-~-
Get your FREE Flash animated company web site today!
See http://www.Instantweb48.com/


Exchange 2007/Outlook 2007

August 26, 2009

Q:
We are using ActiveFax and are attempting to send out multiple faxes using a distribution list which is in an Exchange 2007/Outlook 2007 address book. When they attempt to select the distribution list it does not appear as an option. All individual fax entries are visible but not the distribution lists. Is there a known issue or is there a workaround to be able to see and select a distribution list from Exchange/Outlook 2007 address book?

A:
Since Outlook distribution lists are not available through the Windows MAPI interface, it is not possible to display such distribution lists in ActiveFax (only individual address book entries can be displayed).


Cornelia Wegmueller, Customer & Partner Support
ActiveFax Communication Group
a division of INTERTRADE ENTERPRISES

Switzerland / Europe:
INTERTRADE ENTERPRISES LTD
Blegistr.25 CH-6340 Baar
Phone: +41 44 5866974 :: Fax: +41 44 2742350
mailto:support@activefax-distribution.com

USA:
INTERTRADE ENTERPRISES LLC
5647 110th Avenue North
Royal Palm Beach, Florida 33411 USA
Phone: +1 (561) 459-3606

INTERTRADE GROUP WebSites:
http://www.ActiveFax-Distribution.com
http://www.CreaCity-Group.com
http://www.InstantWeb48.com
http://www.Intertrade.cc

-~-
Get your FREE Flash animated company web site today!
See http://www.Instantweb48.com/


Paperport

August 26, 2009

Q:
We are using Version 4.16. We have several users who use a program called Paperport. In Paperport they will print a document and choose to print to Activefax. It has worked very well for a long time. One user is having problems. When she chooses to print to ActiveFax the window for the fax does not appear and the ActiveFax printer has a job in the queue but it never clears. We have to cancel the print job manually. We have uninstalled and reinstall the programs. We have performed system restore but to no avail. Any help in this situation would be greatly appreciated.

A:
This sounds like a problem with the settings for terminal services. What you should check in the case is the menu File / Automatic Startup / Terminal Server on the fax client. The option for terminal server extensions should only be enabled when the system is running on a terminal server.


Cornelia Wegmueller, Customer & Partner Support
ActiveFax Communication Group
a division of INTERTRADE ENTERPRISES

Switzerland / Europe:
INTERTRADE ENTERPRISES LTD
Blegistr.25 CH-6340 Baar
Phone: +41 44 5866974 :: Fax: +41 44 2742350
mailto:support@activefax-distribution.com

USA:
INTERTRADE ENTERPRISES LLC
5647 110th Avenue North
Royal Palm Beach, Florida 33411 USA
Phone: +1 (561) 459-3606

INTERTRADE GROUP WebSites:
http://www.ActiveFax-Distribution.com
http://www.CreaCity-Group.com
http://www.InstantWeb48.com
http://www.Intertrade.cc

-~-
Get your FREE Flash animated company web site today!
See http://www.Instantweb48.com/


2 page cover page

August 26, 2009

Q:
I run version 4.16. Currently, I have a need to send a two-page coverpage. Is it possible? I tried dabbling with the coverpage designer for my needs with no result.

A:
I’m sorry, but this is not possible. A cover page can always only be a single page long.


Cornelia Wegmueller, Customer & Partner Support
ActiveFax Communication Group
a division of INTERTRADE ENTERPRISES

Switzerland / Europe:
INTERTRADE ENTERPRISES LTD
Blegistr.25 CH-6340 Baar
Phone: +41 44 5866974 :: Fax: +41 44 2742350
mailto:support@activefax-distribution.com

USA:
INTERTRADE ENTERPRISES LLC
5647 110th Avenue North
Royal Palm Beach, Florida 33411 USA
Phone: +1 (561) 459-3606

INTERTRADE GROUP WebSites:
http://www.ActiveFax-Distribution.com
http://www.CreaCity-Group.com
http://www.InstantWeb48.com
http://www.Intertrade.cc

-~-
Get your FREE Flash animated company web site today!
See http://www.Instantweb48.com/


How to dial 44

August 26, 2009

Q:
How to dial number that starts with 44? Would you consider giving me a hand or at least some advice based on your experience? Please help me. I really appreciate your help.

A:
What exactly is the problem when dialing numbers that start with 44? Normally such numbers can be dialed the same way as every other number. If you need to automatically dial 44 for all outgoing calls, this can be
configured with the menu Communication / Modem / Modify. If you want to check which number has been dialed by the modem, you can check this in the menu Extras / Transmission Protocol when you scroll to the right to the field “Dialed Number”. This field shows the fax number exactly as dialed by the modem.


Cornelia Wegmueller, Customer & Partner Support
ActiveFax Communication Group
a division of INTERTRADE ENTERPRISES

Switzerland / Europe:
INTERTRADE ENTERPRISES LTD
Blegistr.25 CH-6340 Baar
Phone: +41 44 5866974 :: Fax: +41 44 2742350
mailto:support@activefax-distribution.com

USA:
INTERTRADE ENTERPRISES LLC
5647 110th Avenue North
Royal Palm Beach, Florida 33411 USA
Phone: +1 (561) 459-3606

INTERTRADE GROUP WebSites:
http://www.ActiveFax-Distribution.com
http://www.CreaCity-Group.com
http://www.InstantWeb48.com
http://www.Intertrade.cc

-~-
Get your FREE Flash animated company web site today!
See http://www.Instantweb48.com/


PDF fax attachments

August 26, 2009

Q:
I am using ActiveFax server and I want to send a fax with an attachment(.pdf) using data fields.

A:
Attachments can be added with the data field @F702 to a fax. PDF files can however not be directly attached in that case. You first need to print the PDF file to the ActiveFax printer and redirect the printer output to a file. This file can then be used with the data field @F702.


Cornelia Wegmueller, Customer & Partner Support
ActiveFax Communication Group
a division of INTERTRADE ENTERPRISES

Switzerland / Europe:
INTERTRADE ENTERPRISES LTD
Blegistr.25 CH-6340 Baar
Phone: +41 44 5866974 :: Fax: +41 44 2742350
mailto:support@activefax-distribution.com

USA:
INTERTRADE ENTERPRISES LLC
5647 110th Avenue North
Royal Palm Beach, Florida 33411 USA
Phone: +1 (561) 459-3606

INTERTRADE GROUP WebSites:
http://www.ActiveFax-Distribution.com
http://www.CreaCity-Group.com
http://www.InstantWeb48.com
http://www.Intertrade.cc

-~-
Get your FREE Flash animated company web site today!
See http://www.Instantweb48.com/


Own fax number for every user

August 26, 2009

Q:
Hello ActiveFax, we have the ActiveFax server software version 4.14. (50 users). At the moment many users/clients have their own fax number. Can we configure the users/clients with their own individual accounts but send from and receive faxes in their individual accounts,with only one fax number for all of them ?

A:
If you want to send faxes directly to a user with just a single fax number, you need to use extension numbers (DDI). This only works when extension numbers are also supported by your phone line, by your phone system and by the modem or fax board. If possible, I would recommend to use ISDN in that case, since extension numbers are normally supported by most ISDN phone systems.

The extension number can be configured with the field “Direct dialing (MSN)” in the menu Extras / User Administrator / Modify. In the menu Extras / Transmission Protocol you can also check which DDI number was submitted for an incoming fax.


Cornelia Wegmueller, Customer & Partner Support
ActiveFax Communication Group
a division of INTERTRADE ENTERPRISES

Switzerland / Europe:
INTERTRADE ENTERPRISES LTD
Blegistr.25 CH-6340 Baar
Phone: +41 44 5866974 :: Fax: +41 44 2742350
mailto:support@activefax-distribution.com

USA:
INTERTRADE ENTERPRISES LLC
5647 110th Avenue North
Royal Palm Beach, Florida 33411 USA
Phone: +1 (561) 459-3606

INTERTRADE GROUP WebSites:
http://www.ActiveFax-Distribution.com
http://www.CreaCity-Group.com
http://www.InstantWeb48.com
http://www.Intertrade.cc

-~-
Get your FREE Flash animated company web site today!
See http://www.Instantweb48.com/