VoIP equipment

December 3, 2007

Q:
I’m planning to buy activefax software for my company. Important issue is that it needs to work over a sip account (voip). If I understood well this could be setup directly (softip) or by using an analog modem and Linksys ata. Could you please inform me in detail about the possibilies, what I need exactly and how I should setup?

A:
That’s correct, if you like to directly connect through SIP, you need to install SoftIP from Eicon/Dialogic. This software emulates an ISDN board through CAPI interface. As an alternative it would also work to use a normal analog modem that is connected through some kind of analog telephone adapter (i.e. from Linksys). I personally would recommend using the second method, since using the ATA in combination with an analog fax modem would be easier to install and maintain and it would also be the cheaper solution.


best regards
Cornelia Wegmueller, ACTIVEFAX Customer Support
INTERTRADE ENTERPRISES LTD :: Blegistr.25 :: CH-6340 Baar/Switzerland
Phone: +41 44 5866974 :: Skype: ejs001 :: Fax: +41 44 2742350
mailto:support@activefax-distribution.com
http://www.activefax-distribution.com
http://www.intertrade.cc


When sending faxes with AVM ISDN boards, the transmission error 3316 (no data available) occurs.

December 1, 2007

This error could happen when using new CAPI drivers with an ActiveFax version older than version 3.85, build 0192. The problem can be solved with an update to the latest ActiveFax version.


Cornelia Wegmueller, ACTIVEFAX Customer Support
INTERTRADE ENTERPRISES LTD :: Blegistr.25 :: CH-6340 Baar/Switzerland
Phone: +41 44 5866974
Fax: +41 44 2742350
mailto:support@activefax-distribution.com
http://www.activefax-distribution.com