How many licenses do I need

May 2, 2009

Q:
I am interested in using your faxing software, but I would like to clear up a couple of queries first if thats ok. Ideally we have 2 PCs which i will be turning into Fax PCs to receive incoming faxes – these are located in our server room. We would not be using the client versions – only the server, which will send incoming faxes direct to print/email notify via outlook

Now for my questions…
Because I have 2 machines which I will be maintaining (me being the single user) Do i need to have a separate license for each machine? Also, is it possible to use more than one modem in a single machine
which will output to different printers/emails? Many thanks in advance. I eagerly await a reply.

A:
You will be ok with a 1 user license. You can use ActiveFax with as many modems as you want.

Order Link:
http://www.activefax-distribution.com/e_preise.html


Cornelia Wegmueller, Customer & Partner Support
ActiveFax Communication Group
a division of INTERTRADE ENTERPRISES

Switzerland / Europe:
INTERTRADE ENTERPRISES LTD
Blegistr.25 CH-6340 Baar
Phone: +41 44 5866974 :: Fax: +41 44 2742350
mailto:support@activefax-distribution.com

USA:
INTERTRADE ENTERPRISES LLC
5647 110th Avenue North
Royal Palm Beach, Florida 33411 USA
Phone: +1 (561) 459-3606

INTERTRADE GROUP WebSites:
http://www.ActiveFax-Distribution.com
http://www.CreaCity-Group.com
http://www.InstantWeb48.com
http://www.Intertrade.cc

-~-
Get your FREE Flash animated company web site today!
See http://www.Instantweb48.com/


Add more users, upgrade procedure

April 13, 2009

Q:
Nous avons actuellement une version d’Activfax pour 10 utilisateurs, nous aimerions avoir 10 utilisateurs supplémentaires. Pouvez vous m’indiquer la procédure à suivre, et le tarif pour cette extension?

A:
You can upgrade your existing license to 20 users by paying the difference between the two licenses plus 10 %.
I can send you a Credit Card Link for payment or, if you prefer bank transfer, a prepayment invoice by email.


Cornelia Wegmueller, Customer & Partner Support
ActiveFax Communication Group
a division of INTERTRADE ENTERPRISES

Switzerland / Europe:
INTERTRADE ENTERPRISES LTD
Blegistr.25 CH-6340 Baar
Phone: +41 44 5866974 :: Fax: +41 44 2742350
mailto:support@activefax-distribution.com

USA:
INTERTRADE ENTERPRISES LLC
5647 110th Avenue North
Royal Palm Beach, Florida 33411 USA
Phone: +1 (561) 459-3606

INTERTRADE GROUP WebSites:
http://www.ActiveFax-Distribution.com
http://www.CreaCity-Group.com
http://www.InstantWeb48.com
http://www.Intertrade.cc

-~-
Get your FREE Flash animated company web site today!
See http://www.Instantweb48.com/


Missing 2 lines

April 9, 2009

F:
We moved from server version 3.85 to 4.16. Client version is still 3.94. We have problem with some partners that there is missing 2 lines from fax. We can see fax with correct outfit in active fax client and we can
send it succesful to our physical fax devices. But few partners are always missing same two lines from preconfigured letter. Viewing with hex editor those printer text files doesn’t have any extra characters.

A:
When you preview the fax on the screen, are the 2 lines displayed ok? If the preview on the screen is ok, this is normally caused by a modem related problem.

I recommend using the modem settings as follows:

* Menu Communication / Modem / Modify
o Modem Type: Generic Class 1 Modem
o Modem Class: 1
* Menu Communication / Modem / Modify / Port Settings
o Baud Rate (bps): 57.600
o Data Bits: 8
o Parity: None
o Stop Bits: 1
o Flow Control: Hardware
* Menu Communication / Modem / Modify / Extended
o MR-Compression (Modified Read): enabled
o Error Correction Mode (ECM): enabled
o Transfer Rates faster than 9.600 bps: enabled

You also need to take care that the options ‘Enable incoming calls (Receive)’ and ‘Answer incoming calls after x rings’ are enabled in the menu Communication / Modem / Modify. If the calls are still not answered, you should also enable the option ‘Answer calls for all MSN’ in the menu Communication / Modem / Modify / Port Settings. This option should however only be enabled, when there are no other devices connected to the same ISDN line.

If it does not work with these settings, I would recommend to make sure that the phone line is ok or trying a modem of a different brand. Limiting the baud rate to 9,600 bps in the menu Communication / Modem
/ Modify / Extended could also help.


Cornelia Wegmueller, Customer & Partner Support
ActiveFax Communication Group
a division of INTERTRADE ENTERPRISES

Switzerland / Europe:
INTERTRADE ENTERPRISES LTD
Blegistr.25 CH-6340 Baar
Phone: +41 44 5866974 :: Fax: +41 44 2742350
mailto:support@activefax-distribution.com

USA:
INTERTRADE ENTERPRISES LLC
5647 110th Avenue North
Royal Palm Beach, Florida 33411 USA
Phone: +1 (561) 459-3606

INTERTRADE GROUP WebSites:
http://www.ActiveFax-Distribution.com
http://www.CreaCity-Group.com
http://www.InstantWeb48.com
http://www.Intertrade.cc

-~-
Get your FREE Flash animated company web site today!
See http://www.Instantweb48.com/


ActiveFax Version 4.16 (Build 0217) is available

November 25, 2008

The new Version 4.16 (Build 0217) can be downloaded for free (if you are owner of an ActiveFax license).

This version offers enhanced support for the Venali Web Fax Service and several other improvements and bug fixes. A complete list with all modifications can be found in the file readme.txt.

If you need to upgrade to more users, please click here


Cornelia Wegmueller, Customer & Partner Support
ActiveFax Communication Group
a division of INTERTRADE ENTERPRISES

Switzerland / Europe:
INTERTRADE ENTERPRISES LTD
Blegistr.25 CH-6340 Baar

USA:
INTERTRADE ENTERPRISES LLC
5647 110th Avenue North
Royal Palm Beach, Florida 33411 USA

Phone: +41 44 5866974 :: Fax: +41 44 2742350
mailto:support@activefax-distribution.com

Corporate WebSites:
http://www.ActiveFax-Distribution.com
http://www.CreaCity-group.com
http://www.InstantWeb48.com
http://www.Intertrade.cc.


ActiveFax Licenses

June 11, 2008

Q:
Would like to know if the license will be for life or is it a yearly license that has to be renewed. In another word does the customer have to renew the license every year or they will just have it for life?

A:
ActiveFax only has life-time licenses (no recurring fees), all updates are free, upgrades (e.g. from 5 to 10 users are possible … the customer simply pays the difference between the two license prices + 10 %).


Cornelia Wegmueller, Customer & Partner Support
ActiveFax Communication Group
a division of
INTERTRADE ENTERPRISES LTD :: Blegistr.25 :: CH-6340 Baar/Switzerland
Phone: +41 44 5866974 :: Fax: +41 44 2742350
mailto:support@activefax-distribution.com

http://www.activefax-distribution.com
http://www.creacity-group.com
http://www.intertrade.cc

Become an ActiveFax Partner now: Partner Registration


ActiveFax 4.14 available

May 4, 2008

Version 4.14 is available for free download now.

ActiveFax

This version opens new possibilities for you.The new interface to the internet fax provider Venali (http://www.venali.com) now enables ActiveFax users to combine our stable fax server technology with modern internet based solutions.

==========================================
= Version 4.14 – Build 0216 =
==========================================

—————–
– New Features –
—————–

* Support of Venali Web Fax Service.
* Support of multiple published applications for the same terminal session.
* Support of * wildcard at the end of the CSID field in the phone book.
* New option ExportFooter in options.cfg file.
* Domain name of the senders email address is automatically used for mail server logon.
* Support of extension numbers for Brooktrout/Cantata E1 and T1 fax boards.
* Optimization of the user database for more than 500 user entries.
* Limitation of the length of MSN and extension numbers to 8 digits removed for user entries.
* New option to temporary disable inbound faxes.
* New function to enter data fields in the Location or Comment field of the ActiveFax printer.
* New parameter MailKeepTabs in options.cfg file.

————-
– Bug Fixes –
————-

* Problem with incoming faxes in V.34 mode with Mainpine modems solved.
* Problem with wrong faxlist display after access of the user database solved.
* Problem with printer driver with Windows Vista SP1 solved.
* Problem displaying printer lists with more than 100 printers solved.
* Data field @F502 was ignored when used in a file name or PDF file.
* Problem with wrong character set in printer driver after character set change solved
* Data field @F606 was ignored when used in a file name.
* Problem with cursor position in PCL converter when using proportional spaced fonts solved.


Cornelia Wegmueller, ACTIVEFAX Customer Support
INTERTRADE ENTERPRISES LTD :: Blegistr.25 :: CH-6340 Baar/Switzerland
Phone: +41 44 5866974 :: Fax: +41 44 2742350
mailto:support@activefax-distribution.com

Corporate WebSites:
http://www.activefax-distribution.com
http://www.creacity-group.com
http://www.intertrade.cc

__________________
What about becoming an ActiveFax Sales Partner for your country? Check http://www.activefax-distribution.com/e_partnerbereich_check.php


ActiveFax 4.12 available

December 8, 2007

The new version 4.12 is ready for download now

Download

Updating is free for license holders. Without a license key you will install a time limited demo version.

—————–
– New Features –
—————–

* Support of Windows 2008 32-bit and 64-bit.
* Support of Brooktrout driver version 5.1.2.
* Support of GPL Ghostscript.
* New parameter GIFFormat8Bit in options.cfg file.
* New parameter ProtocolSetStatus in options.cfg file.
* BCC for emails when email addresses are separated by comma (CC when
email addresses are separated by semicolon).
* New parameter DuplicateWarning in options.cfg file.
* Faxpolling for analog fax modems through DTMF.
* New parameter ProtoRecordAllIncoming in options.cfg file.
* New parameter MailNotifyMaxRetry in options.cfg file.
* Optimized fax transmission of shaded areas in PCL.
* Support of data fields in file name when processing faxes through FTP.
* Automatic processing of aborted faxes after system crash.
* New parameter SetEmptyCSID in options.cfg file.
* New parameter DisableClientIconPasswordin options.cfg file.
* Search for reference file used with the data field @F500 in the import
directory when importing faxes through the file system.
* New parameter StatusNoMarkRead in options.cfg file.
* Display overlays and cover pages also for inbound faxes.
* Fax forwarding of inbound faxes to multiple fax numbers (separated with
semicolon).

————-
– Bug Fixes –
————-

* Blocked fax queue after entering a fax with just local area code.
* Problem detecting DTMF numbers with 10 or more digits.
* Bug in PCL converter with parameters smaller than 1 and minus sign.
* Prompt before overwriting an existing file when exporting faxes.
* Problem with fax status display in the faxlist after aborting a fax.
* Problem detecting the installation directory in the setup of Brooktrout
TR114 driver.
* Problem with data fields used in the file name when data field @F700 is used
with timeout parameter.
* Problem with sending clearance for locked faxes.
* Problem with import of multi-page Tiff files without a NewSubfileType tag.
* Problem with individual port settings when using Brooktrout TR1034 boards.


Cornelia Wegmueller, ACTIVEFAX Customer Support
INTERTRADE ENTERPRISES LTD :: Blegistr.25 :: CH-6340 Baar/Switzerland
Tel.: +41 44 5866974
Fax: +41 44 2742350
mailto:support@activefax-distribution.com
http://www.activefax-distribution.com