ActiveFax Version 4.16 (Build 0217) is available

November 25, 2008

The new Version 4.16 (Build 0217) can be downloaded for free (if you are owner of an ActiveFax license).

This version offers enhanced support for the Venali Web Fax Service and several other improvements and bug fixes. A complete list with all modifications can be found in the file readme.txt.

If you need to upgrade to more users, please click here


Cornelia Wegmueller, Customer & Partner Support
ActiveFax Communication Group
a division of INTERTRADE ENTERPRISES

Switzerland / Europe:
INTERTRADE ENTERPRISES LTD
Blegistr.25 CH-6340 Baar

USA:
INTERTRADE ENTERPRISES LLC
5647 110th Avenue North
Royal Palm Beach, Florida 33411 USA

Phone: +41 44 5866974 :: Fax: +41 44 2742350
mailto:support@activefax-distribution.com

Corporate WebSites:
http://www.ActiveFax-Distribution.com
http://www.CreaCity-group.com
http://www.InstantWeb48.com
http://www.Intertrade.cc.

Advertisements

2 Modems

November 17, 2008

Q:
I am currently running ActiveFax Server 4.14. I am using two modems for communications. Is there a way I can seperate the incoming faxes into different queues automatically based on the fax number the customer calls?

A:
It would be possible to specify a different default user for each modem with the menu Communication / Modem / Modify. By default, incoming faxes are automatically routed to the Administrator user.


Cornelia Wegmueller, Customer & Partner Support
ActiveFax Communication Group
a division of INTERTRADE ENTERPRISES

Switzerland / Europe:
INTERTRADE ENTERPRISES LTD
Blegistr.25 CH-6340 Baar

USA:
INTERTRADE ENTERPRISES LLC
5647 110th Avenue North
Royal Palm Beach, Florida 33411 USA

Phone: +41 44 5866974 :: Fax: +41 44 2742350
mailto:support@activefax-distribution.com

Corporate WebSites:
http://www.ActiveFax-Distribution.com
http://www.CreaCity-group.com
http://www.InstantWeb48.com
http://www.Intertrade.cc


code 27

November 6, 2008

Q:
We run ActiveFax version 4.10 and successfully send hundreds of faxes a day. However I have noticed a few odd faxes do not get sent and error with ‘Connection Error (code 27 = Failure to train at 2400 bps or FMINSP value). What does this mean and what can I do?

A:
This sounds like a problem with the modems signal processor or with the fax line (i.e. caused by line noise). I would recommend using the modem settings as follows:

Menu Communication / Modem / Modify
Modem Type: Generic Class 1 Modem
Modem Class: 1
Menu Communikation / Modem / Modify / Port Settings
Baud Rate (bps): 57.600
Data Bits: 8
Parity: None
Stop Bits: 1
Flow Control: Hardware
Menu Communikation / Modem / Modify / Extended
MR-Compression (Modified Read): enabled
MMR-Compression (Modified-Modified Read): enabled
Error Correction Mode (ECM): enabled
Transfer Rates faster than 9.600 bps: enabled

If it does not work with these settings, I would recommend to make sure that the phone line is ok or trying a different modem.

Q:
I have tried all these settings. I have also tried a different but identical modem card which has 4 different line connected and still has problems.

A:
If you have the same problem with a different board, this could also be caused by a problem with the phone line. If you have not already done so, I recommend to change the modem class to class 2.0 in the menu Communication / Modem / Modify, since the connection with the remote fax machine is done directly by the modem then. In that case we can be sure this is not a compatibility problem with the modem and the fax server when running the modem in class 1 mode.


Cornelia Wegmueller, Customer & Partner Support
ActiveFax Communication Group
a division of INTERTRADE ENTERPRISES

Switzerland / Europe:
INTERTRADE ENTERPRISES LTD
Blegistr.25 CH-6340 Baar

USA:
INTERTRADE ENTERPRISES LLC
5647 110th Avenue North
Royal Palm Beach, Florida 33411 USA

Phone: +41 44 5866974 :: Fax: +41 44 2742350
mailto:support@activefax-distribution.com

Corporate WebSites:
http://www.ActiveFax-Distribution.com
http://www.CreaCity-group.com
http://www.InstantWeb48.com
http://www.Intertrade.cc


data field name

November 6, 2008

Q:
We are using Data-Fields for sending out faxes. In the fax-protocol we would like to set the value for the “name” column. Unfortunately we did not find the corresponding datafield for this column so far.

Can you please tell us which datafield is used to fill this column ?

A:
The recipients name can be set with the data field @F201.


Cornelia Wegmueller, Customer & Partner Support
ActiveFax Communication Group
a division of INTERTRADE ENTERPRISES

Switzerland / Europe:
INTERTRADE ENTERPRISES LTD
Blegistr.25 CH-6340 Baar

USA:
INTERTRADE ENTERPRISES LLC
5647 110th Avenue North
Royal Palm Beach, Florida 33411 USA

Phone: +41 44 5866974 :: Fax: +41 44 2742350
mailto:support@activefax-distribution.com

Corporate WebSites:
http://www.ActiveFax-Distribution.com
http://www.CreaCity-group.com
http://www.InstantWeb48.com
http://www.Intertrade.cc


Redialing

November 3, 2008

Q:
How do i change the number of attempts before the fax i considered undeliverable as our customers are complaining they get the fax 10 times

A:
This can be done on the fax server with the menu Extras / Options / Call Repetition. Just enter a delay of 0 hours and 0 minutes for an attempt, if no further attempts should be done.


Cornelia Wegmueller, Customer & Partner Support
ActiveFax Communication Group
a division of INTERTRADE ENTERPRISES

Switzerland / Europe:
INTERTRADE ENTERPRISES LTD
Blegistr.25 CH-6340 Baar

USA:
INTERTRADE ENTERPRISES LLC
5647 110th Avenue North
Royal Palm Beach, Florida 33411 USA

Phone: +41 44 5866974 :: Fax: +41 44 2742350
mailto:support@activefax-distribution.com

Corporate WebSites:
http://www.ActiveFax-Distribution.com
http://www.CreaCity-group.com
http://www.InstantWeb48.com
http://www.Intertrade.cc