Which Modem to use for ActiveFax

January 25, 2010

Q:
I need to setup ActiveFax for a client and wanted to know if you could recommend a low cost fax modem which works well with ActiveFax. The client has a limited hardware budget and would like to keep their costs down.
They have 20-30 users running on Windows 2003 and 2008 terminal servers. Using Woodpro. I did look at your page of recommended fax modems but I thought it would be worthwhile to inquire with someone directly in case the list had not been updated with new information. Any help would be greatly appreciated.

A:
In general, I recommend not using low-cost modems (less than $ 50) for faxing, since such modems are normally very unreliable in fax mode and you often get aborted fax transmissions. I think the best choice in
your case is using a Multitech Multimodem-ZBA modem (see http://www.multitech.com/en_US/PRODUCTS/Families/MultiModemZBA/).


Yvonne Thommen, Customer Service
ActiveFax Communication Group
a division of Horizon Solutions Inc

Horizon Solutions Inc
Toronto, Canada
mailto:support@activefax-distribution.com

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Blank or incomplete Faxes

January 9, 2010

Q:
I don’t get any error in the Transmission Protocol for those faxes that are blank or incomplete. Is there any way to see if this problem is related to the modem or if it’s a problem with the phone line?

A:
I recommend to check the “Compression” field in the menu Extras / Transmission Protocol. When this field shows “ECM” error correction mode was used for the transmission. If error correction mode was used and you still get incomplete faxes, this rather looks like a modem related problem. What you can also try to do for testing is to dial the number of the modem with a normal phone to check if you hear a clear fax signal.


Yvonne Thommen, Customer Service
ActiveFax Communication Group
a division of Horizon Solutions Inc

Horizon Solutions Inc
Toronto, Canada
mailto:support@activefax-distribution.com


Unsuccessful transmissions

December 15, 2009

Q:
We’ve recently installed Active Fax and trying to understand some of
the error messages we’re seeing for unsuccessful transmissions.
Unfortunately, help files not working in Windows 2008 server environment.

A:
This looks like a problem with the signal quality of the phone line or with
the signal processor of the modem.
* Menu Communication / Modem / Modify
o Modem Type: Generic Class 1 Modem
o Modem Class: 1
* Menu Communication / Modem / Modify / Port Settings
o Baud Rate (bps): 57.600
o Data Bits: 8
o Parity: None
o Stop Bits: 1
o Flow Control: Hardware
* Menu Communication / Modem / Modify / Extended
o MR-Compression (Modified Read): enabled
o Error Correction Mode (ECM): enabled
o Transfer Rates faster than 9.600 bps: enabled

You also need to take care that the options ‘Enable incoming calls
(Receive)’ and ‘Answer incoming calls after x rings’ are enabled in
the menu Communication / Modem / Modify. If the calls are still not
answered, you should also enable the option ‘Answer calls for all MSN’
in the menu Communication / Modem / Modify / Port Settings. This
option should however only be enabled, when there are no other devices connected to the same ISDN line.

If it does not work with these settings, I would recommend to make
sure that the phone line is ok or trying a modem of a different brand.
Limiting the baud rate to 9,600 bps in the menu Communication / Modem / Modify / Extended could also help.

When using these settings, error correction mode is used, which helps
to detect corrupted fax transmissions.


Yvonne Thommen, Customer Service
ActiveFax Communication Group
a division of Horizon Solutions Inc

Horizon Solutions Inc
Toronto, Canada
mailto:support@activefax-distribution.com


Brooktrout TR114 Driver

December 2, 2009

Q:
Since my windows 2000 had problems we need to install the brooktrout tr114 driver again. Can you send us the driver?

A:
Please click the following link for downloading the Brooktrout driver:
http://www.activefax-distribution.com/e_download.php


Yvonne Thommen, Customer Service
ActiveFax Communication Group
a division of Horizon Solutions Inc

Horizon Solutions Inc
Toronto, Canada
mailto:support@activefax-distribution.com


Blank pages

November 26, 2009

Q:
It has been working great for years, but now suddenly the last 3 weeks, for about everyday, some fax that we receive turns out blank or only the half page is showing. I have checked all the services on the Activefax server and I have also tried to reboot it but still the error remains.

A:
This could be caused by a problem with the phone line or a hardware problem of the modem. Have you already checked the menu Extras / Transmission Protocol to see if you get an error for such incomplete faxes?


Yvonne Thommen, Customer Service
ActiveFax Communication Group
a division of Horizon Solutions Inc

Horizon Solutions Inc
Toronto, Canada
mailto:support@activefax-distribution.com


The Fax Server is currently running as a service

November 23, 2009

Q:
When I click on the icon to bring up the window for configuration or to monitor it, I get a window that says:
The Fax Server is currently running as a service. Due to windows security restrictions, it is only allowed to communicate with the fax server in application mode .Do you want to switch the fax server from service mode to application mode now?

A:
This message is normal when running the fax server on a Windows 7, 2008 or Vista system. This is because of a security restriction in Windows that does not allow the service to directly interact with the desktop, so the fax server needs to switch to application mode when you open the user interface of the fax server.

Kind regards
Yvonne


Yvonne Thommen, Customer & Partner Support
ActiveFax Communication Group
a division of Horizon Solutions Inc

Horizon Solutions Inc
Toronto, Canada
mailto:support@activefax-distribution.com

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Mainpipe IQ Express

November 22, 2009

Q:
Active Fax will only run as an application and not service due to security restrictions and I would like to know how to configure things so it can run as a service as it did on our older machine. We have just purchased a new Mainpipe IQ Express so we could migrate to Server 2008 64 bit – from our old BrookTrout. It installed great and runs fine on Activefax 64 Windows 2008 Server right out of the box.

A:
You need to make sure that the ActiveFax service is configured to automatic startup in the Windows Service Control Manager in that case. The message that the fax servers needs to switch to application mode when you open the user interface of the fax server is normal.


Yvonne Thommen, Customer Service
ActiveFax Communication Group
a division of Horizon Solutions Inc

Horizon Solutions Inc
Toronto, Canada
mailto:support@activefax-distribution.com