Problem with the phone book

Q:
We have a remote desktop server in our building that our people log into from home. When trying to utilize the ActiveFax print driver, the phone book entry does not launch for them, instead, it launches on the console. What can we do to get around this? They will not use anything other than remote desktop, so using another software such as PCAnywhere is not an option.

A:
You need to take care to enable the option for terminal server extensions on the fax client with the menu File / Automatic Startup / Terminal Server when
connecting through a remote desktop. Take care to once log off from Windows after you changed that option. If this option is not enabled, the fax dialog
window is always displayed on the console screen, since the printer spooler is running on the console desktop.


Cornelia Wegmueller, ACTIVEFAX Customer Support
INTERTRADE ENTERPRISES LTD :: Blegistr.25 :: CH-6340 Baar/Switzerland
Phone: +41 44 5866974
Fax: +41 44 2742350
mailto:support@activefax-distribution.com
http://www.activefax-distribution.com

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