August 26, 2009
Q:
We are using ActiveFax and are attempting to send out multiple faxes using a distribution list which is in an Exchange 2007/Outlook 2007 address book. When they attempt to select the distribution list it does not appear as an option. All individual fax entries are visible but not the distribution lists. Is there a known issue or is there a workaround to be able to see and select a distribution list from Exchange/Outlook 2007 address book?
A:
Since Outlook distribution lists are not available through the Windows MAPI interface, it is not possible to display such distribution lists in ActiveFax (only individual address book entries can be displayed).
–
Cornelia Wegmueller, Customer & Partner Support
ActiveFax Communication Group
a division of INTERTRADE ENTERPRISES
Switzerland / Europe:
INTERTRADE ENTERPRISES LTD
Blegistr.25 CH-6340 Baar
Phone: +41 44 5866974 :: Fax: +41 44 2742350
mailto:support@activefax-distribution.com
USA:
INTERTRADE ENTERPRISES LLC
5647 110th Avenue North
Royal Palm Beach, Florida 33411 USA
Phone: +1 (561) 459-3606
INTERTRADE GROUP WebSites:
http://www.ActiveFax-Distribution.com
http://www.CreaCity-Group.com
http://www.InstantWeb48.com
http://www.Intertrade.cc
-~-
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Installation/Configuration | 
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Posted by activefax
August 26, 2009
Q:
We are using Version 4.16. We have several users who use a program called Paperport. In Paperport they will print a document and choose to print to Activefax. It has worked very well for a long time. One user is having problems. When she chooses to print to ActiveFax the window for the fax does not appear and the ActiveFax printer has a job in the queue but it never clears. We have to cancel the print job manually. We have uninstalled and reinstall the programs. We have performed system restore but to no avail. Any help in this situation would be greatly appreciated.
A:
This sounds like a problem with the settings for terminal services. What you should check in the case is the menu File / Automatic Startup / Terminal Server on the fax client. The option for terminal server extensions should only be enabled when the system is running on a terminal server.
–
Cornelia Wegmueller, Customer & Partner Support
ActiveFax Communication Group
a division of INTERTRADE ENTERPRISES
Switzerland / Europe:
INTERTRADE ENTERPRISES LTD
Blegistr.25 CH-6340 Baar
Phone: +41 44 5866974 :: Fax: +41 44 2742350
mailto:support@activefax-distribution.com
USA:
INTERTRADE ENTERPRISES LLC
5647 110th Avenue North
Royal Palm Beach, Florida 33411 USA
Phone: +1 (561) 459-3606
INTERTRADE GROUP WebSites:
http://www.ActiveFax-Distribution.com
http://www.CreaCity-Group.com
http://www.InstantWeb48.com
http://www.Intertrade.cc
-~-
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See http://www.Instantweb48.com/
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Posted by activefax
August 26, 2009
Q:
How to dial number that starts with 44? Would you consider giving me a hand or at least some advice based on your experience? Please help me. I really appreciate your help.
A:
What exactly is the problem when dialing numbers that start with 44? Normally such numbers can be dialed the same way as every other number. If you need to automatically dial 44 for all outgoing calls, this can be
configured with the menu Communication / Modem / Modify. If you want to check which number has been dialed by the modem, you can check this in the menu Extras / Transmission Protocol when you scroll to the right to the field “Dialed Number”. This field shows the fax number exactly as dialed by the modem.
–
Cornelia Wegmueller, Customer & Partner Support
ActiveFax Communication Group
a division of INTERTRADE ENTERPRISES
Switzerland / Europe:
INTERTRADE ENTERPRISES LTD
Blegistr.25 CH-6340 Baar
Phone: +41 44 5866974 :: Fax: +41 44 2742350
mailto:support@activefax-distribution.com
USA:
INTERTRADE ENTERPRISES LLC
5647 110th Avenue North
Royal Palm Beach, Florida 33411 USA
Phone: +1 (561) 459-3606
INTERTRADE GROUP WebSites:
http://www.ActiveFax-Distribution.com
http://www.CreaCity-Group.com
http://www.InstantWeb48.com
http://www.Intertrade.cc
-~-
Get your FREE Flash animated company web site today!
See http://www.Instantweb48.com/
Leave a Comment » | Transmission | Permalink
Posted by activefax
August 26, 2009
Q:
I am using ActiveFax server and I want to send a fax with an attachment(.pdf) using data fields.
A:
Attachments can be added with the data field @F702 to a fax. PDF files can however not be directly attached in that case. You first need to print the PDF file to the ActiveFax printer and redirect the printer output to a file. This file can then be used with the data field @F702.
–
Cornelia Wegmueller, Customer & Partner Support
ActiveFax Communication Group
a division of INTERTRADE ENTERPRISES
Switzerland / Europe:
INTERTRADE ENTERPRISES LTD
Blegistr.25 CH-6340 Baar
Phone: +41 44 5866974 :: Fax: +41 44 2742350
mailto:support@activefax-distribution.com
USA:
INTERTRADE ENTERPRISES LLC
5647 110th Avenue North
Royal Palm Beach, Florida 33411 USA
Phone: +1 (561) 459-3606
INTERTRADE GROUP WebSites:
http://www.ActiveFax-Distribution.com
http://www.CreaCity-Group.com
http://www.InstantWeb48.com
http://www.Intertrade.cc
-~-
Get your FREE Flash animated company web site today!
See http://www.Instantweb48.com/
Leave a Comment » | Transmission | Permalink
Posted by activefax
August 26, 2009
Q:
Hello ActiveFax, we have the ActiveFax server software version 4.14. (50 users). At the moment many users/clients have their own fax number. Can we configure the users/clients with their own individual accounts but send from and receive faxes in their individual accounts,with only one fax number for all of them ?
A:
If you want to send faxes directly to a user with just a single fax number, you need to use extension numbers (DDI). This only works when extension numbers are also supported by your phone line, by your phone system and by the modem or fax board. If possible, I would recommend to use ISDN in that case, since extension numbers are normally supported by most ISDN phone systems.
The extension number can be configured with the field “Direct dialing (MSN)” in the menu Extras / User Administrator / Modify. In the menu Extras / Transmission Protocol you can also check which DDI number was submitted for an incoming fax.
–
Cornelia Wegmueller, Customer & Partner Support
ActiveFax Communication Group
a division of INTERTRADE ENTERPRISES
Switzerland / Europe:
INTERTRADE ENTERPRISES LTD
Blegistr.25 CH-6340 Baar
Phone: +41 44 5866974 :: Fax: +41 44 2742350
mailto:support@activefax-distribution.com
USA:
INTERTRADE ENTERPRISES LLC
5647 110th Avenue North
Royal Palm Beach, Florida 33411 USA
Phone: +1 (561) 459-3606
INTERTRADE GROUP WebSites:
http://www.ActiveFax-Distribution.com
http://www.CreaCity-Group.com
http://www.InstantWeb48.com
http://www.Intertrade.cc
-~-
Get your FREE Flash animated company web site today!
See http://www.Instantweb48.com/
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Installation/Configuration | 
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Posted by activefax
August 26, 2009
Q:
I am using this software in CANADA on a DELL laptop with a standard V.92 modem connected to a standard phone line. Whenever i try to send a fax it will only dial 7 digits and i need to use 10 digit dialling.
I have tried to use the help but can not seem to get into the right section on the program.
A:
You should make the changes at the server, not the client.
–
Cornelia Wegmueller, Customer & Partner Support
ActiveFax Communication Group
a division of INTERTRADE ENTERPRISES
Switzerland / Europe:
INTERTRADE ENTERPRISES LTD
Blegistr.25 CH-6340 Baar
Phone: +41 44 5866974 :: Fax: +41 44 2742350
mailto:support@activefax-distribution.com
USA:
INTERTRADE ENTERPRISES LLC
5647 110th Avenue North
Royal Palm Beach, Florida 33411 USA
Phone: +1 (561) 459-3606
INTERTRADE GROUP WebSites:
http://www.ActiveFax-Distribution.com
http://www.CreaCity-Group.com
http://www.InstantWeb48.com
http://www.Intertrade.cc
-~-
Get your FREE Flash animated company web site today!
See http://www.Instantweb48.com/
Leave a Comment » | Installation/Configuration | Permalink
Posted by activefax
August 26, 2009
Q:
I’m trying to send a daily fax to numerous/different fax recipients on a scheduled basis. Is this possible? If yes, can you please detail the steps necessary to complete this process? I’ve tried several different methods, none which have worked. Your time and assistance is greatly appreciated.
A:
I recommend to add data fields directly to the document to set the recipients fax numbers (and transmission time, if required). You can find an example for data fields in the Word document at Program
Files\ActiveFax\Server\Sample.doc.
–
Cornelia Wegmueller, Customer & Partner Support
ActiveFax Communication Group
a division of INTERTRADE ENTERPRISES
Switzerland / Europe:
INTERTRADE ENTERPRISES LTD
Blegistr.25 CH-6340 Baar
Phone: +41 44 5866974 :: Fax: +41 44 2742350
mailto:support@activefax-distribution.com
USA:
INTERTRADE ENTERPRISES LLC
5647 110th Avenue North
Royal Palm Beach, Florida 33411 USA
Phone: +1 (561) 459-3606
INTERTRADE GROUP WebSites:
http://www.ActiveFax-Distribution.com
http://www.CreaCity-Group.com
http://www.InstantWeb48.com
http://www.Intertrade.cc
-~-
Get your FREE Flash animated company web site today!
See http://www.Instantweb48.com/
Leave a Comment » | Transmission | Permalink
Posted by activefax
August 26, 2009
Q:
I HAVE TWO LINES ONE IS ON COM 3 AND THE OTHER IS COM4. THEY BOTH ALREADY HAD THESE SETTING U RECOMMENDED. I HAD A PROVIDER CALL 10 TIMES AND LINES WERE NOT BUSY IT JUST KEPT RINGING AND RINGING AND FINALLY ABOUT THE 11TH TRY IT CAME THROUGH.
A:
If incoming calls are not automatically answered after the first ring, you should make sure that the number of rings is configured to 1 in the menu Communication / Modem / Modify and that the option “Enable incoming calls (Receive)” is enabled there. You can also monitor if the modem received the incoming call when you click on the modem icon (i.e. Modem on COM03) and change to the Modem Protocol tab there. When there is an incoming call reported by the modem, a RING signal is displayed there.
–
Cornelia Wegmueller, Customer & Partner Support
ActiveFax Communication Group
a division of INTERTRADE ENTERPRISES
Switzerland / Europe:
INTERTRADE ENTERPRISES LTD
Blegistr.25 CH-6340 Baar
Phone: +41 44 5866974 :: Fax: +41 44 2742350
mailto:support@activefax-distribution.com
USA:
INTERTRADE ENTERPRISES LLC
5647 110th Avenue North
Royal Palm Beach, Florida 33411 USA
Phone: +1 (561) 459-3606
INTERTRADE GROUP WebSites:
http://www.ActiveFax-Distribution.com
http://www.CreaCity-Group.com
http://www.InstantWeb48.com
http://www.Intertrade.cc
-~-
Get your FREE Flash animated company web site today!
See http://www.Instantweb48.com/
Leave a Comment » | Installation/Configuration, Modems/Hardware | Permalink
Posted by activefax
