Q:
I am trying the latest version of ActiveFax with 2 U.S Robotics 56 K fax modems. My problem is on %50 of fax deliveries I get the message “The modem on COMX” does not support Class 2.0 Fax Standard”. but the modems supports this standard. 1 use them with other fax programs without problem.
After I get this message “The Modem Server” stops and starts itself I guess, tries to send again and sometimes it delivers the fax from the same modem, sometimes it gives the same error again and again. If there was a problem with the modems it would not deliver any fax I guess. Any idea ?
A:
Transmission errors with analog modems are often caused by a bug in the modem software (firmware) or by a DSP (Digital Signal Processor) with poor signal processing. We recommend to only use quality modems for fax operation, since low-cost modems usually do not work very reliable in practice.
Problems with bugs in the modem firmware can usually be solved by running the modem in fax class 1 mode with the following settings. By running a modem in fax class 1 mode, the modem software is only doing basic operations and most parts of the fax transmission are controlled directly by ActiveFax in that case. We also recommend to use at least ActiveFax Version, when running a modem in fax class 1 mode.
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Cornelia Wegmueller, ACTIVEFAX Customer Support
INTERTRADE ENTERPRISES LTD :: Blegistr.25 :: CH-6340 Baar/Switzerland
Phone: +41 44 5866974
Fax: +41 44 2742350
mailto:support@activefax-distribution.com
http://www.activefax-distribution.com
