Export of special folders

Q:
In ActiveFax version 4.14, is there a way to automatically export the fax list from a folder that was created by a user? I want to get the value of the “subject” field for each fax that was manually moved to each folder in a group of 10 different folders. I see that you can auto export the fax list from Incoming, Outgoing and Archive “folders”. But what about special folders crated by users? Thank you.

A:
The automatic export is only available for the main faxlist. For archive folders and manually created folders it is only possible to manually do an export.

–
Cornelia Wegmueller, Customer & Partner Support
ActiveFax Communication Group
a division of INTERTRADE ENTERPRISES

Switzerland / Europe:
INTERTRADE ENTERPRISES LTD
Blegistr.25 CH-6340 Baar
Phone: +41 44 5866974 :: Fax: +41 44 2742350
mailto:support@activefax-distribution.com

USA:
INTERTRADE ENTERPRISES LLC
5647 110th Avenue North
Royal Palm Beach, Florida 33411 USA
Phone: +1 (561) 459-3606

INTERTRADE GROUP WebSites:
http://www.ActiveFax-Distribution.com
http://www.CreaCity-Group.com
http://www.InstantWeb48.com
http://www.Intertrade.cc

-~-
Get your FREE Flash animated company web site today!
See http://www.Instantweb48.com/

COM error

Q:
Error Description : The serial interface cannot be opened. Maybe the
interface is already in use by another application.
Suggested Solution : Try to find out which application is using the
interface and terminate it.

A:
If there is no other application running that could have access to the modem, I recommend to check the Windows RAS service. This service often connects to all available modems, so I recommend to disable the RAS service if you do not need it. It would also be interesting to see if it works to connect to the modems COM port through Hyperterminal or if you get the same error. What you can also try to do is to check if this only happens when the modem is used in combination with other modems.

–
Cornelia Wegmueller, Customer & Partner Support
ActiveFax Communication Group
a division of INTERTRADE ENTERPRISES

Switzerland / Europe:
INTERTRADE ENTERPRISES LTD
Blegistr.25 CH-6340 Baar
Phone: +41 44 5866974 :: Fax: +41 44 2742350
mailto:support@activefax-distribution.com

USA:
INTERTRADE ENTERPRISES LLC
5647 110th Avenue North
Royal Palm Beach, Florida 33411 USA
Phone: +1 (561) 459-3606

INTERTRADE GROUP WebSites:
http://www.ActiveFax-Distribution.com
http://www.CreaCity-Group.com
http://www.InstantWeb48.com
http://www.Intertrade.cc

-~-
Get your FREE Flash animated company web site today!
See http://www.Instantweb48.com/

Multiple Faxes

Q:
I want to send multiple faxes all at once, to be exact one specific fax to approximately 700 recipients. I saw somewhere that I can send fax via Web. Is this possible and what will it take to achieve multiple transmission via web?

A:
I think the easiest way to solve this is creating a PDF file from your Web application that is automatically imported by the fax server. The list of fax numbers can be set through a separate text file with data fields in that case. Sending a fax to 700 or more recipients would be no problem.

–
Cornelia Wegmueller, Customer & Partner Support
ActiveFax Communication Group
a division of INTERTRADE ENTERPRISES

Switzerland / Europe:
INTERTRADE ENTERPRISES LTD
Blegistr.25 CH-6340 Baar
Phone: +41 44 5866974 :: Fax: +41 44 2742350
mailto:support@activefax-distribution.com

USA:
INTERTRADE ENTERPRISES LLC
5647 110th Avenue North
Royal Palm Beach, Florida 33411 USA
Phone: +1 (561) 459-3606

INTERTRADE GROUP WebSites:
http://www.ActiveFax-Distribution.com
http://www.CreaCity-Group.com
http://www.InstantWeb48.com
http://www.Intertrade.cc

-~-
Get your FREE Flash animated company web site today!
See http://www.Instantweb48.com/

64bit printer Driver

Q:
We are installing two new Terminal Servers(2008 x64bit). Right now ActiveFax is running WinXP Pro (x32bit)on a separate pc using a standard modem with a generic driver. I need to load a x64bit print driver so they can print to the activefax printer. Is there a x64bit driver available? I see that there is a “ActiveFax Program Files 64-bit(Fresh Installation and Update)” but if a x64bit driver is available that would be great. Hate to have to put it on a x64bit machine as a fresh install…

A:
The printer driver is installed directly with the setup routine, so you just need to run the setup of the 64-bit version to install the 64-bit printer driver.

–
Cornelia Wegmueller, Customer & Partner Support
ActiveFax Communication Group
a division of INTERTRADE ENTERPRISES

Switzerland / Europe:
INTERTRADE ENTERPRISES LTD
Blegistr.25 CH-6340 Baar
Phone: +41 44 5866974 :: Fax: +41 44 2742350
mailto:support@activefax-distribution.com

USA:
INTERTRADE ENTERPRISES LLC
5647 110th Avenue North
Royal Palm Beach, Florida 33411 USA
Phone: +1 (561) 459-3606

INTERTRADE GROUP WebSites:
http://www.ActiveFax-Distribution.com
http://www.CreaCity-Group.com
http://www.InstantWeb48.com
http://www.Intertrade.cc

-~-
Get your FREE Flash animated company web site today!
See http://www.Instantweb48.com/

Password Protection for EMails

Q:
I am trying to Email patient statements through active fax. I have successfully set that up through my business program; however, I am told that these attached PDF’s need to be password protected to meet HIPPA complinace laws in the US. Is there a Fcode that I can use to do that?? If not, can you suggest a way to do that with your program?? I do not see this addressed in your documentation. If not, you should consider that. It should be an easy addition.

A:
Thank you for your message. At the moment, password protection for PDF documents is not possible, but we have plans to offer such a function with one of the next versions.

–
Cornelia Wegmueller, Customer & Partner Support
ActiveFax Communication Group
a division of INTERTRADE ENTERPRISES

Switzerland / Europe:
INTERTRADE ENTERPRISES LTD
Blegistr.25 CH-6340 Baar
Phone: +41 44 5866974 :: Fax: +41 44 2742350
mailto:support@activefax-distribution.com

USA:
INTERTRADE ENTERPRISES LLC
5647 110th Avenue North
Royal Palm Beach, Florida 33411 USA
Phone: +1 (561) 459-3606

INTERTRADE GROUP WebSites:
http://www.ActiveFax-Distribution.com
http://www.CreaCity-Group.com
http://www.InstantWeb48.com
http://www.Intertrade.cc

-~-
Get your FREE Flash animated company web site today!
See http://www.Instantweb48.com/

Font problem

Q:
I’m sending a fax from a Unix application using data fields, but it appears with a font size bigger than what I need. Is there any data field or any other clue to specify the font size of a fax you are sending, without affecting all other fax sent from the application?

A:
You can set the font size with normal PCL (Laserjet) printer commands. You can find an example for that in the file Program Files\ActiveFax\Server\Sample.txt. As an alternative it would also be possible to change the default font size on the fax server with the menu Extras / Printer Emulation / HP Laserjet.

–
Cornelia Wegmueller, Customer & Partner Support
ActiveFax Communication Group
a division of INTERTRADE ENTERPRISES

Switzerland / Europe:
INTERTRADE ENTERPRISES LTD
Blegistr.25 CH-6340 Baar
Phone: +41 44 5866974 :: Fax: +41 44 2742350
mailto:support@activefax-distribution.com

USA:
INTERTRADE ENTERPRISES LLC
5647 110th Avenue North
Royal Palm Beach, Florida 33411 USA
Phone: +1 (561) 459-3606

INTERTRADE GROUP WebSites:
http://www.ActiveFax-Distribution.com
http://www.CreaCity-Group.com
http://www.InstantWeb48.com
http://www.Intertrade.cc

-~-
Get your FREE Flash animated company web site today!
See http://www.Instantweb48.com/

UserSetController

Q:
Sorry, but I didn’t understand what to write in the file options.cfg, ror example: I want that user: “cardior” always send fax by modem1 (com3)….

A:
In the options.cfg file, you just need to add the parameter UserSetController. In the user settings in the menu Extras / User Administrator / Modify you can then set the modems that should be used by the user. For example if user “cardior” should always use the modem on COM3, then enter “3″ to the Comment field of that user.

–
Cornelia Wegmueller, Customer & Partner Support
ActiveFax Communication Group
a division of INTERTRADE ENTERPRISES

Switzerland / Europe:
INTERTRADE ENTERPRISES LTD
Blegistr.25 CH-6340 Baar
Phone: +41 44 5866974 :: Fax: +41 44 2742350
mailto:support@activefax-distribution.com

USA:
INTERTRADE ENTERPRISES LLC
5647 110th Avenue North
Royal Palm Beach, Florida 33411 USA
Phone: +1 (561) 459-3606

INTERTRADE GROUP WebSites:
http://www.ActiveFax-Distribution.com
http://www.CreaCity-Group.com
http://www.InstantWeb48.com
http://www.Intertrade.cc

-~-
Get your FREE Flash animated company web site today!
See http://www.Instantweb48.com/

Reinstallation after Server Crash

Q:
Our Server has crashed that has Active Fax on it can you please tell me how to reinstall active fax server and client. Existing data should be recovered.

A:
If you have a backup of the data, you just need to restore the data (directory Program Files\ActiveFax) and once run the setup of the fax server.

–
Cornelia Wegmueller, Customer & Partner Support
ActiveFax Communication Group
a division of INTERTRADE ENTERPRISES

Switzerland / Europe:
INTERTRADE ENTERPRISES LTD
Blegistr.25 CH-6340 Baar
Phone: +41 44 5866974 :: Fax: +41 44 2742350
mailto:support@activefax-distribution.com

USA:
INTERTRADE ENTERPRISES LLC
5647 110th Avenue North
Royal Palm Beach, Florida 33411 USA
Phone: +1 (561) 459-3606

INTERTRADE GROUP WebSites:
http://www.ActiveFax-Distribution.com
http://www.CreaCity-Group.com
http://www.InstantWeb48.com
http://www.Intertrade.cc

-~-
Get your FREE Flash animated company web site today!
See http://www.Instantweb48.com/

Permission problem

Q:
I have a permission problem: Users can’t delete their own fax. I don’t want to give to all users permission : “administrator”

A:
If users can’t delete their own faxes, I guess that you have the permission “Administrator permission is required to delete faxes from the fax list” enabled in the menu Extras / Options / General / Extended Options / Permissions.

–
Cornelia Wegmueller, Customer & Partner Support
ActiveFax Communication Group
a division of INTERTRADE ENTERPRISES

Switzerland / Europe:
INTERTRADE ENTERPRISES LTD
Blegistr.25 CH-6340 Baar
Phone: +41 44 5866974 :: Fax: +41 44 2742350
mailto:support@activefax-distribution.com

USA:
INTERTRADE ENTERPRISES LLC
5647 110th Avenue North
Royal Palm Beach, Florida 33411 USA
Phone: +1 (561) 459-3606

INTERTRADE GROUP WebSites:
http://www.ActiveFax-Distribution.com
http://www.CreaCity-Group.com
http://www.InstantWeb48.com
http://www.Intertrade.cc

-~-
Get your FREE Flash animated company web site today!
See http://www.Instantweb48.com/

Transmission Errors with ActiveFax 3.61

Q:
We are running Active Fax 3.61 with an Agere USB 2.0 external modem.

We have read and implemented the settings at http://activefax.wordpress.com/2007/12/01activefax-transmission-errors.

Despite this we continue to get frequent transmission errors, incoming where the page 1/4 or 1/3 complete simply cuts off.

Often there is no associated error code. Sometimes it simply says Connection Has Been Terminated. Sometimes we see Transmission Error (Code 90 = Unspecified Receive Phase C error) or Transmission Error (Code 70 = Unspecified Receive Phase B error) or Transmission Error (Code 91 = Missing EOL after 5 seconds) but these seem only somewhat correlated with pages being cut off.

Other times in outgoing faxes, a fax will be sent twice or many more; we see it as unsent while the recipient will get the fax over and over. This one may be associated with Transmission Error (Code 54 = No response to EOP repeated 3 times).

Having bought a new modem, upgraded software and checked the settings, we were wondering what else might prevent these problems. Is there perhaps a modem that is more compatible with your software than the one we’re using? Or perhaps there’s some other tweek?

Thank you for any help or any suggestions you might be able to give.

A:
Since version 3.61 is quite an old version, I would recommend to update to the latest ActiveFax version 4.18 -> free download at http://www.activefax-distribution.com/e_download.php

In general, the Multitech Multimodem ZBA would be a good choice for an external analog fax modem (see http://www.multitech.com/PRODUCTS/Families/MultiModemZBA).

–
Cornelia Wegmueller, Customer & Partner Support
ActiveFax Communication Group
a division of INTERTRADE ENTERPRISES

Switzerland / Europe:
INTERTRADE ENTERPRISES LTD
Blegistr.25 CH-6340 Baar
Phone: +41 44 5866974 :: Fax: +41 44 2742350
mailto:support@activefax-distribution.com

USA:
INTERTRADE ENTERPRISES LLC
5647 110th Avenue North
Royal Palm Beach, Florida 33411 USA
Phone: +1 (561) 459-3606

INTERTRADE GROUP WebSites:
http://www.ActiveFax-Distribution.com
http://www.CreaCity-Group.com
http://www.InstantWeb48.com
http://www.Intertrade.cc

-~-
Get your FREE Flash animated company web site today!
See http://www.Instantweb48.com/